1. K-State home
  2. »Policies
  3. »PPM
  4. »3300
  5. »PPM Chapter 3310: Telecommunications

Policies

Questions relating to the information in each chapter of the Policies and Procedures Manual should be directed to the office issuing the chapter.

That information is usually located at the end of each chapter.

For policy update questions, please contact policy@ksu.edu.

Telecommunications

Chapter 3310

Revised September 19, 2012, May 19, 2021

Table of Contents

.010 Mission Statement
.020 General Information
.030 Personal Use of Telephone
.040 Telecommunications Equipment Acquisition
.050 Equipment and Service Requests
.060 Services For the Physically Limited
.070 Telephone System Calling Features
.080 Voice Mail
.090 Directory Assistance
.100 Cable TV
.110 Repair Services
.120 Rates for Long Distance/International Rates
.130 Payment for Service
.140 Related Knowledge Base Articles
.150 Related State Policies
.160 Questions

.010 Mission Statement

The mission of K-State's Division of Information Technology Networking and Telecommunications Services is to provide a reliable, secure, high-performance infrastructure for computing, networking, and communications in a proactive, collaborative, service-oriented, customer-driven, cost-effective manner in support of the university’s teaching, research and service mission.

.020 General Information

The Division of Information Technology Network and Telecommunications Services is responsible for the University voice and data infrastructure, which includes the purchase of, installation, operation, maintenance, and troubleshooting. Information on telecom equipment acquisition is available in PPM 6310 : Purchasing Procedures

The infrastructure, designed in accordance with industry standards, consists of all inter and intra building network and telecommunications cable, wiring, fiber optic networks, manhole and conduit systems, switching equipment, routers, and all node wiring center patch panels and cabling. Voice includes services for local and long distance and Voice over  IP  applications. The Division of Information Technology Networking and Telecommunications Services provides data communications connectivity to allow access from a terminal,  PC  or user group or departmental  LAN  to campus-wide network services and is responsible for the design, development, and maintenance of campus-wide network facilities used to connect units, users or user groups, including facilities such as  ISDN, leased data links,  ATM, Ethernet, WiFi and the fiber optic backbone network.  

Systems providing support services to K-State (e.g. security cameras) that connect to and use the campus network must be approved by the Division of Information Technology. 

The Division of Information Technology Networking and Telecommunications Services serves as University liaison with state and federal regulatory agencies and contractors, and acts as the central point of contact for suppliers of network and telecommunications equipment, goods and services. The Department represents the University in all negotiations or discussions with telecommunications/data providers. 

To provide quality voice and data services and to ensure wired and wireless network performance, security and integrity, and minimize the interference between the campus network and other products deployed on campus, extensions of the University network of any kind are prohibited. Installation, engineering, maintenance, and operation of the K-State network, and serving any property owned or leased by the University, are the sole responsibility of Networking and Telecommunications Services. Refer to the PPM 3480: Wireless Local Area Network Policy.  

Individual units are prohibited from providing their own voice/data services including Voice over IP application. All voice telephone devices used on the K-State network will be provided by or approved by K-State Networking and Telecommunications Services. Extensions include, but are not limited to, hubs, routers, switches, wireless access points, firewall appliances, etc. 

The Division of Information Technology Networking and Telecommunications Services may remove or deactivate unknown or unapproved extensions to the campus network infrastructure at anytime. 

.030 Personal Use of Telephone

Personal phone calls made on University equipment are to be kept to a minimum. Personal calls requiring a toll charge are the responsibility of the employee. The employee's department is responsible for taking corrective action in the event an employee abuses the personal phone call policy. If an employee needs to make a personal toll call, the call must be made collect, charged to a residential telephone or personal credit card. If a personal toll call is inadvertently charged to the University, the caller is required to reimburse the University for the call.

Department personnel are responsible for reviewing the monthly telephone toll call records to determine if any personal calls have been made and to collect any amounts due. Documentation is to be made of this review and records maintained showing all personal calls and reimbursements.

.040 Telecommunications Equipment Acquisition

The acquisition of telecommunications and web and video conference hardware, services, software, supplies, etc. may require prior approval from the Division of Information Technology regardless of cost. Examples of equipment include, but are not limited to: web and video conference equipment, telephones,  answering machines, radio equipment including base stations, mobile or portable units and pagers, cameras, and microphones, requiring connection to the network. Contact the Division of Information Technology, (785) 532-7001, for assistance.

.050 Equipment and Service Requests

Departments are responsible for determining the type of telephone service an employee needs to fulfill job requirements. Type of service includes: single-line phone, multiple-line phone, long distance service, etc. All costs related to such services are the responsibility of the department including installation modifications and ongoing fees related to the use of the equipment or services.

All equipment and services (except cellular service and equipment) must be obtained from the Division of Information Technology Networking and Telecommunications Services. Non-approved equipment and/or services cannot be connected to K-State’s communications network. Any damages caused by non approved equipment or services will be the responsibility of the department causing such damages.

Requests for equipment and telephone services are provided upon receipt of a completed Telephone Work Order. Individuals completing the work order must be authorized by their department to submit a work order. Questions on completion of this form should be directed to 2-7000.

.060 Services For The Physically Limited

The Kansas Relay Center may be contacted for assistance: 1-800-766-3777.

.070 Telephone System Calling Features

Information on calling features can be found on the Telephone dialing instructions page. For additional information contact The Division of Information Technology Networking and Telecommunications Services at 2-7000.

.080 Voice Mail

This service allows callers to leave recorded messages and employees to check messages remotely. This can be done by dialing on campus 2-2300 or off campus dial 532-2300 and follow the voice instructions.

Contact the Division of Information Technology Networking and Telecommunications Services for additional information at 2-7000.

.090 Directory Assistance

To obtain directory assistance call 1-area code-555-1212. The directory services cost is billed back to the department on the Division of Information Technology Networking and Telecommunications Services statement.

.100 Cable TV

Wildcat Cable TV is provided by the Division of Information Technology Networking and Telecommunications Services and is available for campus buildings and offices. University departments must complete a Telephone Work Order to obtain service.

.110 Repair Services

To report repairs for telephones, cable TV, ethernet, or jacks, call 2-7111. Repairs should not be reported through the Service Now system.

.120 Rates for Long Distance Service/International Rates

Each call is identified to the department by the department telephone number. The department will be billed for service on the basis of time used per call. Keep your calls short and for official business only. All calls after 30 seconds will be charged whether they are answered or not.

International rates for K-State departments are listed on the NTS International Rates Summary website.

.130 Payment for Services

A statement to each Kansas State University department will be sent each month for the long distance calls, equipment, line charges and, if appropriate, current work order charges.

When sent to the department, each call listed on these statements will be charged to the fund and account the department has predetermined and preauthorized. All calls will be listed under the station number from which the call was placed.

Departments will be responsible for paying for all calls placed from their telephones. Care should be taken to prevent unauthorized and unofficial use of telephones.

Departments may make funding changes by going to the Online Chargeback.  New FIS numbers may be added and charges moved between funding numbers already listed.  Changes may be made until 5:00 pm of the due date listed on the invoice.  If no changes are necessary, departments do not have to submit anything.  After the due date online entry will be closed and the charges will be transferred electronically.

New FIS numbers entered through the Online Chargeback are considered one time changes.  One time funding changes will not carry forward for subsequent months unless requested by a letter addressed to the Chief Information Officer, 125 Unger Complex or an email sent to its@k-state.edu. Changes involving more than one department will require letters or emails from both departments.

If you have questions regarding your charges, please contact billing at 2-7003.

.160 Questions

Please report communication problems to the Division of Information Technology Network and Telecommunications Services at 532-7000. Questions regarding this policy should be sent to the Vice President for Information Technology and Chief information Officer (CIO).