Kansas State University

K-State users must have the Duo Mobile app (two-factor authentication) set up on their phone to use the OrgCentral mobile app.

• Visit the K-State IT Service Portal "adding a second device in Duo" help page for step-by-step instructions on setting up Duo on your mobile device.

Common Issues:

• Duo authentication requests are going to parents/guardians – not the students
• Students have not verified their eID yet
• Students must have the Duo Mobile app set up on their phone, connected to their K-State eID account

To address these issues, student should login to their eID profile at eid.k-state.edu (preferably on a web browser) and follow the steps below: 

• Students will have to Duo authenticate when signing in

• If they can’t authenticate for themselves, it may be because the authentication requests are going to a parent/guardian.

• Students will need to work with individual who has the authentication access to login
• Once logged in, the student should change this so all authentication requests go to them, not a parent or other individual

• Check their Identity status:  

• “Verify Now” – students need to make sure their account is verified before they can do anything else. They will need to know their SSN to complete verification.
• “Verified” – they are good to move on

• Select “Duo Two-Factor Authentication Device Management”

• Students will have to Duo authenticate again
• This is where they can change who/how they authenticate for their account

• May need to remove parent access and change to their personal phone number

• To set up the Duo Mobile app on their phone, they should select “Add a new device”

• Add their phone number
• A prompt to download the Duo Mobile app will appear, click Next
• A QR code will appear – they will need this when setting up the app on their device

• Download the Duo Mobile app on their device

• Open Duo Mobile app
• Click “Add”
• Scan the QR code on the eid.ksu.edu website

• Make sure their device settings allow for push notifications from Duo Mobile

Once Duo Mobile is set up, they can use the OrgCentral mobile app

• Download the OrgCentral app on their device
• Open the app, select the appropriate Hub

• OrgCentral – everyday use to explore student orgs and events
• K-State Kickoff 2024 – special event hub for activities before classes being

• Select the K-State Kickoff 2024 login option

• • Sign in with K-State eID
  • A Duo push notification should appear – do not leave the app to authenticate, slightly pull down on the notification and an “Allow” option should appear – select Allow
    • Watch OrgCentral Duo Authentication video
    • When the DUO notification appears on your screen, slightly drag down on the notification
    • An approve/deny option box may appear for you, without requiring you to leave the OrgCentral mobile app.
    • Select Approve 
    • If your phone can't do that:
      • Before you open the OrgCentral mobile app, open the DUO app and copy the passcode that it lists.
      • Then, when authenticating for DUO, use the passcode option and enter the code that you copied.
      • That will let you log in without tabbing out of the app.

More IT Support resources

• About Duo two-factor authentication
• Duo help resources
• Adding a second device in Duo