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Policies

Questions relating to the
information in each chapter
of the Policies and Procedures
Manual should be directed
to the office issuing
the chapter. 

That information is usually
located at the end of
each chapter. 

For policy update questions,
please contact:
policy@ksu.edu

Employee Assistance Program

Procedural Statement

The four-part procedural statement that follows outlines the progressive steps that must be taken in confronting an employee who has personal problems affecting job performance. In addition, it provides direction as to what should be documented, and describes a process in which an employee:

  • is made aware of the existence of a problem
  • is made aware of possible options
  • is motivated by being informed of the consequences of continued substandard job performance
  • is given ample warning, in progressive steps, so s/he has time to take responsibility for the situation and correct it if possible.

Although procedures are normally specific to work areas and individual cases, the graphic in Procedures for EAP Referral (pdf) illustrates, in general, procedures for dealing with substandard job performance.