1. Kansas State University
  2. »Division of Communications and Marketing
  3. »K-State Today
  4. »Achieving Customer Service Excellence Sept. 16

K-State Today

September 8, 2014

Achieving Customer Service Excellence Sept. 16

Submitted by Learning and Development

Achieving Customer Service Excellence, WTD167, will be presented by Shanna Legleiter, human resources program manager, from 9-10:30 a.m. Tuesday, Sept. 16, in in Room 226 at the K-State Student Union. Customer service is an important workplace skill regardless of your position at K-State. In this session, participants will:

  • Determine how to know and understand your guests
  • Identify and define quality standards for your department
  • Establish a common customer service purpose that aligns with what you do
  • Commit to an on-going customer service challenge

To register for this session, you can either sign up through HRIS self-service or send an email to learning-develop-hr@k-state.edu. When sending an email, please include your name, employee ID and the course title.

In this issue

News and research
Human resources, benefits and training
Health and safety
Kudos, publications and presentations
Campus construction and maintenance
Newsletters, magazines and blogs