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Human Resources

Human Resources
Kansas State University
103 Edwards Hall
Manhattan, KS 66506-4801

 

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785-532-6277
785-532-6095 fax

Achieving Customer Service Excellence Training (WTD167)

Customer Service is an important workplace skill regardless of your position at K-State. In this session, participants will:

  • Determine how to know and understand your guests
  • Identify and define quality standards for your department
  • Establish a common customer service purpose that aligns with what you do
  • Identify important behavioral guidelines
  • Commit to an on-going customer service challenge

Presenter:  Shanna Legleiter, Program Manager in Human Resources

Enrollment

You may enroll through HRIS Self-Enrollment to receive immediate confirmation (see the Employee Self Service Learning & Development directions for more information). Or e-mail learning-develop-hr@ksu.edu and include your name, department, employee ID number (required), course title and course date. Enrollment will be confirmed by an e-mail response to the sender.

It is the employee's responsibility to obtain the necessary departmental approvals prior to enrolling.

Upcoming Learning & Development Events