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Kansas State University

IT Help Desk
Kansas State University
214 Hale Library
Manhattan, KS 66506
785-532-7722
helpdesk@k-state.edu

Status of ITS resources

Service notices for K-State's Information Technology Services resources.

Current service interruptions

Resolved: Third-party e-mail connections to K-State e-mail experiencing certificate message

Connections to K-State's e-mail services made via POP, IMAP and authenticated SMTP by third party clients such as Mac Mail, Outlook, and Thunderbird are currently receiving certificate errors. If you ALLOW this exception, you can continue to work with your e-mail. This problem is currently being addressed and will be resolved shortly. Webmail is not currently affected by this issue.

Resolved: K-State Online experiencing intermittent slowness

K-State Online has been experiencing intermittent slowness beginning the morning of Saturday, November 7, and this has continued to occur periodically. Staff are working to address the issue. The Recent Activity feature on the Course Organizer has been temporarily disabled. This feature will be restored as soon as possible.

To report a service outage, contact the IT Help Desk.

Upcoming maintenance

Completed: K-State Zimbra maintenance - 1 a.m, Tuesday, November 17

K-State Zimbra will receive a new security certificate Tuesday morning, November 17, between 1 a.m. and 3 a.m., during this time K-State Zimbra may not be available as the new security certificate is applied.

Completed: Trend Micro upgrade - beginning 7 p.m. Tuesday, November 10

Note: Please restart your computer if you experience network connectivity issues after you receive the upgrade. More than one restart may be required to complete the Trend Micro upgrade.

Trend Micro version 8 will be updated to version 10 for the central campus Trend Micro environment. This environment includes the clients downloaded from antivirus.k-state.edu. This upgrade offers support for Windows 7 and Server 2008. The new client offers the same interface, however the tray icon may change depending on the scan type. Both the old dark blue Trend icon and the new light blue icon are acceptable.