Help and Training
If you need help or support with Mediasite in your Canvas course, contact the IT Help Desk or call 785-532-7722 or 800-865-6143.
To request an in-person training, please submit a request using this form.
Below you will find several resources designed to help you use Mediasite.
How To...
The "How To" pages describe how to perform popular actions in Mediasite, like uploading a video file, capturing your computer's screen, and adding Mediasite content to K-State Online Canvas.
Frequently Asked Questions (FAQs)
The frequently asked questions (FAQ) page answers questions you may have about Mediasite and directs you to relevant help and training resources.
Video Tutorials
The video tutorials demonstrate how to accomplish various tasks within Mediasite, like installing the Mediasite Desktop Recorder software or setting a presentation's visibility status to Viewable.
IT Knowledge Base
K-State's IT Knowledge Base has a Mediasite section with instructions and answers about common tasks in Mediasite. Visit the IT Knowledge Base section for Mediasite for step-by-step instructions.
Playback Troubleshooting
If you are having trouble playing back a Mediasite presentation, the playback troubleshooting page contains some tools and tips to help you determine the cause of the issue. It also contains information about system requirements and practical recommendations for optimizing your viewing experience.
