Academic Coaching CY20 Assessment Report
Excutive Summary: Based on our assessment of student GPA/academic standing across Academic Coaching interventions utilizing SSC student resource usage and end of semester GPA, we found that we are able to consistently deliver high GPA/Academic standing impacts through multiple modalities of the Academic Coaching intervention- the one-on-one professional coaching model, the hybrid classroom intensive/professional coaching model, and the just in time, drop-in coaching model. This speaks to an established baseline understanding of what/how coaching works, and a balance of the relational/technical pieces needed to deliver an impactful coaching intervention. We found that the highest reliability of GPA/academic standing comes with the most established intervention and offers an opportunity to refine and/or establish programmatic processes for the hybrid classroom intensive/professional coaching model and the just in time, drop-in coaching model.
In the next year, we will work to build programmatic expectations that speak to this gap when reevaluating F20 with our campus collaborators, adjust how we speak to/establish the objectives of the intervention with student participants, and gather additional data points around student experience. This includes clarifying and strengthening program outcomes for coaching models that extend beyond the One-on-One Professional Academic Coaching model- the hybrid classroom intensive/professional coaching model, and the just in time, drop-in coaching model. We will further examine how we onboard students, track how they move through each program process, and gather exit data that speaks to their coaching experience. Point staff members will conduct partnership review of the F20 data, evaluate results, and address these issues as we reimplement programs in F21. Additionally, we will seek to increase student access to Academic Coaching via the AAC Learning Lab. We will employ more intentional outreach to students including instituting a follow up outreach for students that sign up but do not make an appointment and calls for students who do not show for their scheduled appointment to determine if there are barriers to accessing or using the service and develop/institute an intentional communications & marketing outreach to target Colleges with low Learning Lab usage.
Tutoring Services CY20 Assessment Report
Executive Summary: Despite COVID-19 changing the laid plans for the 2020 year, Tutoring Services was successful in serving students where they were, either on campus, in their dorms, or back home. All of our efforts—training tutors, having tutees leave more confident, and providing excellent tutoring—were all successful and supported through our assessment work including data collection, data analysis, pre and post-testing, and surveys. Our recommendations focus on continuing the good work with an eye on the advancement of assessment and changing some practices to get better responses and better data.