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K-State Today

December 1, 2011

Current K-State Zimbra issues with email and calendar service

Submitted by Communications and Marketing

Since the K-State Zimbra upgrade to version 7 on Nov. 20, the campus has experienced intermittent access problems along with functionality issues. Yesterday, Nov. 30, many K-Staters experienced an interruption in email service. K-State Zimbra email and calendar are hosted off-site by a company that we have contracted with to provide these services. These problems are unacceptable, and we are working with the service provider to restore stability and functionality to the Zimbra system.

Ken Stafford, K-State's chief information officer, will begin a dialog with campus constituents to determine the next phase of email service. A team composed of faculty, staff, students and information technology services members will be formed to research the next generation of email options.

Information technology services apologizes for this inconvenience. Be assured that all email received and sent during intermittent outages is being stored; no email is lost. Please communicate reports of access and other issues with the IT Help Desk, 532-7722, helpdesk@k-state.edu. Check the IT Status Page for updates and helpful information.

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