Welcome to IT at K-State
Welcome, new students, faculty, and staff!
This page introduces many computing and information technology resources at K-State.
Tip: Bookmark this page or search for "computer welcome" from the K-State homepage.
IT Help Desk
The IT Help Desk
is the first point of contact for computing questions and assistance at K-State.
Phone: 785-532-7722 (toll-free 800-865-6143)
Walk in: 214 Hale Library
For adaptive technology: Contact the Student Access Center, 785-532-6441,
An "electronic identifier" is the first part of every K-State email address. (Student and employee email addresses can be found in the
online People Directory.)
The eProfile webpage is where K-Staters:
(requires eID/password sign-in)
- Manage their online identity
- Change their password
- Sign up for alerts
- Set up email forwarding
- and more
The security of an eID is the owner's responsibility! K-State policy prohibits using someone else's eID or
- K-State policy prohibits sharing passwords.
- K-Staters must change their passwords every 180 days. Your personal password deadline is displayed at the top of the Password settings page when you sign
in to your eProfile.
K-State will never ask for your password in an email.
Any email that asks for your password is a scam and should be deleted, even if it's from
@ksu.edu or @k-state.edu
addresses. See examples of recent phishing scams.
Campuswide resources that require an eID/password
Internet Explorer 10 issues with iSIS and HRIS
Clicking internal links in iSIS or HRIS causes the IE progress wheel to spin but never goes to the link location.
Two changes in IE 10 are needed to work correctly with iSIS and HRIS.
Protected K-State resources that require eID/password sign-in include:
- Antivirus software — free to all K-Staters
- Computer labs and free printing — Limited free
($10 for spring and fall semesters, $5 for summer)
- Email/webmail — central email service and calendar
- eProfile — where K-Staters manage their online identity
- HRIS — Employee Self Service (paycheck, leave time, training, etc.)
- iSIS student information system — enrollment, textbooks, grades, fees, notices, and
- K-State Alerts — emergency notifications
- K-State Online — classes/courses in K-State's Learning Management System
- Library databases — full-text articles
from the world's leading journals and reference sources
- Wireless campus networks — KSU Wireless (K-Staters) and
KSU Housing (residence halls and Jardine Apartments)
Email and webmail
K-State provides email service to all its students and employees.
- Microsoft Office 365 is K-State's new collaboration service that integrates email, calendaring, notes, and tasks
management. Details, project updates, help and support are on the
K-State Office 365 website.
- Your official, primary K-State email address has two forms — eID@ksu.edu and eID@k-state.edu.
Both addresses can be used to send and receive email.
- The university sends official correspondence to K-Staters via their primary email addresses with full expectation
that communications will be received and read in a timely fashion.
If K-Staters forward their mail to another email address (Gmail, Hotmail, departmental server, etc.), their
primary campus email address remains the official destination for official university correspondence.
- K-State central email services provide spam filtering, antivirus protection, and
improved webmail services. The webmail sign-in page requires an eID/password.
Networks and wireless
K-State's high-speed data network allows access from residence-hall
rooms, off-campus, the K-State Student Union, the library, university
computing labs, high-technology classrooms, and many locations with wireless support.
- Wireless networks for laptops and other mobile-computing devices.
See the Wireless Local Area Network Policy.
The wireless configuration tool requires an eID/password.
- KSU Wireless — For all K-Staters. Students and employees sign in (with
eID/password) to access protected campus resources, including the iSIS student information system, HRIS, K-State Online, webmail, etc.
- KSU Housing — For residence halls and Jardine Apartments
- KSU Guest — Campus visitors get basic Internet and Web access. They cannot access K-State
enterprise systems such as iSIS, webmail, etc.
- Physical network connections (Ethernet)
- Uses an Ethernet cable or CAT5 cable, and an Ethernet card
- Allows direct connections to the Internet from campus buildings, offices, and residence halls
- Residence-hall Internet access through the "KSU Housing" wireless network is included in housing fees. Wired Ethernet access is
also available in each residence. The
ResNet Help Desk in Housing and Dining Services can help residents with connection
issues and general computer problems.
- eduroam is a secure, international roaming service that allows users access to a wireless network at an
eduroam-enabled institution using their credentials from their home institution.
K-Staters are prohibited from operating wireless access points on the K-State network or on K-State
property, which includes the residence halls.
Many campus computer labs are available for free use by K-State students and faculty/staff. Most labs
require a K-State eID/password when signing in.
- University computing labs and the K-State
(in Hale Library) contain more than 350 computers for use by K-Staters. The labs have printing facilities, a variety of software, and access to the campus network and the Internet.
- Departmental labs are reserved for students in specific fields of study. Ask your advisor about
available labs or contact the department's main office about usage guidelines. Each department has its own policies and funding
procedures for printing.
- Residence-hall computer labs are reserved for students
in the residence halls.
- Limited, free laser printing ($10 fall/spring semesters, $5 summer) is
available to all
students and faculty/staff in the university computing labs and the
K-State InfoCommons (in Hale Library). The system requires a
K-State eID and password.
- Print cost is 10 cents per page (or 18 cents for 2-page duplex).
- Pay-for-printing (CatCash) is available when
K-Staters add money to their Wildcat Cards. Students can also give access to parents for adding funds via the CatCash system.
- Wireless printing is available via an installable app, for wireless printing to the
university computing labs and K-State InfoCommons. See the
Wireless printing instructions for Macs and the
Wireless printing instructions for PCs.
Backing up data
It's extremely important to back up classwork and other essential data. Every semester the IT Help
Desk hears about valuable data that cannot be recovered because it was stored on a lost flash drive, a computer that broke or
was stolen, or disappeared when the electricity went off.
- External hard drives and USB flash drives provide a lot of storage space.
- Cloud-based storage services are available on the Internet, both free and fee-based.
In addition to cost, consider security options, computer platform, server location, storage limits, maximum file size allowed,
and ability to share files when choosing a service.
- Other considerations when selecting a backup strategy include:
- How much data needs to be backed up?
- How long will backups need to be kept? Optical media such as CDs and DVDs have a shelf life that may make it difficult to
retrieve data several years later.
- Keep your backup in a safe location away from your computer, so they do not both get damaged or stolen at the same time.
- Most important: Find what works best for you and ensure that you back up your data frequently.
Buying a computer
K-State encourages new students to bring a computer to college. Computers are used for coursework, research,
and communicating with instructors and other students.
- K-State computer recommendations are the university's official guidelines
for PCs and Macs. (The specifications are updated each spring.) Recommendations are for freshman/sophomore levels.
Juniors/seniors may need advanced computing technology.
- If you're bringing a computer to college, see the
minimum system requirements
for connecting to the campus network.
- College and department recommendations
are available in some specific fields of study. Ask your department advisor about department requirements.
- Antivirus software. K-State requires its
free antivirus software be installed on any computer connected to the campus network. Download
it from antivirus.k-state.edu or get a free CatPack suite DVD.
- A basic office suite is needed for word processing, spreadsheet, and database use. Microsoft Office Suite is
recommended. Student discounts are available through the K-State Student Union Computer Store.
- Software in the university computing labs and K-State InfoCommons
is free for K-Staters to use, on both Windows and Mac computers.
- The CatPack DVD is a collection
of free and licensed software available to K-Staters only. It includes K-State's antivirus software, an office suite, communications, and other useful
- Educational discounts can be had through the K-State Student Union Computer
Store (785-532-7319, firstname.lastname@example.org)
or any academic reseller.
- For software such as the Microsoft Office Suite and Microsoft operating system, check first with the Union Computer Store
as their prices may be lower than other retailers. At the Union Computer Store, a valid K-State eID is required to obtain the discounts.
Other entities will require proof of enrollment in an academic institution.
- Personally owned computers (and some peripherals) of K-State students and employees can be fixed for a fee through
K-State's Computer repair service. (The current rate is $60 per hour, with a $30 minimum.)
- Warranty support is provided for Dell and Apple computers.
- Contact the IT Help Desk
— 214 Hale Library, 785-532-7722, email@example.com.
Research tools and resources
- K-State Survey (survey.ksu.edu)
Faculty/staff and authorized students can use the university survey system. It's
powered by Qualtrics, a comprehensive survey tool with more than 90 question types, simplified reporting tools, online training modules, a
library of surveys to peruse, and more. (Axio Survey is being shut down Jan. 1, 2014.)
- K-State Research Exchange (K-REx) (krex.ksu.edu)
K-REx is the institutional repository for Kansas State University. It provides free, online access to scholarly materials created by
students and faculty, including faculty journal articles and conference papers, and student theses, dissertations, and reports. Research materials
can be found via the K-REx website and Google, Google Scholar, and other web search engines.
- Electronic Theses, Dissertations, and Reports (ETDRs) (k-state.edu/grad/etdr)
The ETDR website covers how to produce and submit an ETDR, including formatting requirements; how to use timesaving ETDR templates in
Microsoft Word and LaTeX; and Word tips and troubleshooting on both Windows and Macs. Contact the IT Help Desk at firstname.lastname@example.org for
consulting assistance on ETDRs and Word issues.
Designated access (for parents/guardians)
- K-State students can now grant others access to their financial information in iSIS, the student information
- See the
Designated Access page on the
One Stop Shop for Student Success site.
Protecting your computer
It is imperative that K-Staters protect their computers. Computer security risks and threats continue to rise, and
a vulnerable machine can be attacked and infected in a few seconds.
More IT security
The IT Security website has many resources to improve computer security, including:
- Best practices
- Scams blog
- It is your responsibility to protect your computer and your data.
Protecting your computer helps protect the university's network and resources, as well as other K-Staters.
- K-State actively scans its network to identify computers that are unpatched, vulnerable, or
infected with a computer worm or virus. If your computer is compromised, it will be blocked
from accessing the network and Internet until it has been repaired and/or patched.
- K-State's free antivirus software must be installed on any computer connected to the campus network
directly, via dial-in, or wireless. The software is free to all students, faculty, and staff.
It's in the free CatPack suite and can be downloaded from the
antivirus software page.
See the IT security site for more information.
Leaving K-State IT
Students and employees who plan to leave K-State permanently should review the
Preparing to Leave K-State IT site, which tells how to:
- Save files and email
- Turn on email forwarding, and unsubscribe from mailing lists
- Remove software received under a K-State site license or other agreement
- Perform other necessary tasks when leaving or graduating
For more information