March 31, 2022
Managing Difficult Conversations session to be offered virtually on April 14
From the Managing Change Toolkit, Managing Difficult Conversations will be offered from 8:30-10:30 a.m. Thursday, April 14, via Zoom.
Many of us view confrontation and conflict as negative and something to be avoided; however, with skills and practice, we can feel confident engaging in difficult conversations. This interactive presentation is designed to increase confidence and skills in effective communication about difficult workplace situations. This two-hour session will include information, discussions, role-plays, and other interactive activities.
Supervisors and managers will be better able to do the following by the end of this session:
- Identify their own fears and discomfort with confrontation or conflict.
- Identify derailing conversations and how to keep the conversation on track.
- Identify three difficult conversations including: “What happened” conversations, “feelings” conversations and “identity” conversations
- Role-play how to effectively apply the communication skills covered and how to process reactions or issues that arise.
To register for this session, you can either sign up through HRIS Self-Service or send an email to Megan Eakin at firstname.lastname@example.org. When sending an email, please include your name, employee ID, course title and course number WTD151.