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Human Capital Services

Managing Difficult Conversations

Course Code:  WTD151

Course Name:  Managing Difficult Conversations 

Prerequisite:  None

Department:  Human Capital Services

Length of Session:  2 Hours

Audience:  All Employees

Session Description:  Engaging in Difficult Conversations can be daunting. This interactive presentation is designed to increase your confidence and communications skills when confronted with a difficult conversation. This two-hour session will include information, discussions, role plays, and other interactive activities. 

Session Objectives:  By the end of the training, supervisors and managers will be able to:

  • Identify their own discomfort with confrontation or conflict
  • Identify derailing conversations and how to keep the conversation on track
  • Identify three difficult conversations including: "What Happened" Conversations, "Feelings" Conversations, and "Identity" Conversations
  • Role-play how to effectively apply the communication skills covered
  • Role-play how to process reactions/issues that arise

You may enroll through HRIS Self-Enrollment to receive immediate confirmation (see the Employee Self Service Learning & Development directions for more information). Or e-mail learning-develop-hr@ksu.edu and include your name, department, employee ID number (required), course title and course date. Enrollment will be confirmed by an e-mail response to the sender.

It is the employee's responsibility to obtain the necessary departmental approvals prior to enrolling.

If you are a person who needs a reasonable accommodation in order to participate in any Learning and Development offering, please contact K-State Learning and Development in advance at 2-1920 or at learning-develop-hr@ksu.edu.

Upcoming Sessions