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K-State Today

February 20, 2012

IT solutions: Free printing FAQs and error messages in university computing labs and InfoCommons

Submitted by IT Help Desk

Computers and printers for the campus community are in the K-State InfoCommons in Hale Library, and university computing labs in Justin Hall, Dickens Hall, Seaton Hall and the K-State Student Union. When you have questions, contact the IT Help Desk at 785-532-7722 or email us at helpdesk@k-state.edu.

Question: There are no computer terminals available anywhere. What are my options?

IT Help Desk: If you have a wireless laptop, printing is available from anywhere on campus to users connected to the KSU Wireless network. See the wireless printing instructions for Macs and for PCs for details on installing and configuring the Pharos software.

Question: I tried to print my document but had issues with the print station. Where do I turn for assistance?

IT Help Desk: The IT Help Desk serves as the first point of contact for students and faculty/staff with printing issues. Call the IT Help Desk at 532-7722 or stop by 214 Hale Library.

Question: I got an error message when I tried printing from a print station. What does it mean and what should I do next?

IT Help Desk: The five main print-error messages are:

  1. The user name and password cannot be identified
  2. Billing Balance Error
  3. Insufficient Funds Error
  4. “? …..”
  5. Multiple User Error

For detailed solutions, see the full article "Free-printing FAQs and error messages" in the IT News blog at blogs.k-state.edu/it-news.