IT Base Level Services
The service offerings listed below are considered base level service (BLS) for all University Divisions. The services described below are accessible to all employees. Additional questions may be directed to ITSBusiness@ksu.edu:
Administrative and Business
Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems, including data integration services to central systems or 3rd party external systems.
- Enterprise Resource Planning (ERP) Systems
- Enterprise Business Systems
- Data, reporting and analytics
- Integration Services
- Management of people, process, and systems to administrate our services
Communication and Collaboration
Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.
- Limited digital signage services
- University Operator Service
- Video conferencing software license provisioning and deprovisioning
- Collaboration software support for: email calendar.
- Emergency notification services
- Web Service support
Desktop and Mobile Computing
Services that support access and use of community members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
- Print Services Administration and Servers Support
- Service desk support for LMS and associated academic software systems
- Educational software support
- Multifactor Authentication Software support
- Mobile device support for K-State systems
- Data Visualization
- Remote Desktop VPN software support
- Desktop Threat Protection
- Remote Desktop Support Access
- Workstation support for commons areas and classrooms
Infrastructure
Foundational services that support the operation and management of the enterprise IT environment. Includes centrally managed data center services, database management, network and connectivity management, and server and storage management.
- Server support and maintenance
- Identity Management
- Database support
- Enterprise Software/System development
- Firewall Management
- File and data storage (including data centers and cloud)
- Wired, wireless, managed switching, etc.
- Financial
- Monitoring
- Planning
- Cost Reduction (re-engineering for efficiency)
- Consulting on non-centrally supported infrastructure
IT Professional Services
People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
- Project management services for large initiatives (additional prioritization and resourcing required)
- Project estimation
- Technical procurement
- Business and system analysis
- Project coordination
- New service support structure
- Coordination of Request for Proposal (RFP) for technical purchases (in collaboration with Purchasing)
- Technology Review
- Security and PCI review
- Accessibility terms
- Kansas Information Technology (KITO) compliance
- Data Steward review and approval process
Research
Services supporting the institution's research activities, including advanced or specialized storage and applications, research data services and software, and lab management systems.
- Research Information Systems Enclave (RISE)
- Strategic Direction
- Operational support
- Monitoring software
Information Security
Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.
- Security consulting and education
- Information security architecture consulting
- Guidance on security best practices
- Monitoring sources for current threat intelligence and communicating to campus as appropriate
- Annual Security Training
- Ensure that K-State provided security training meets regulatory requirements
- Phishing simulations
- Security Incident Response and Investigation
- Detect and respond to compromised devices
- Coordinate investigation activities
- Track threat trends to assist with strategic planning
- Facilitate eDiscovery for litigation
- Liaison with law enforcement
- Secure Computing
- Certificate management
- Security architecture and implementation
- Intrusion detection and prevention
- Vulnerability Management (Scanning and detection, working with admins on remediation)
- Firewall deployment, management, and access control
- Virtual Private Networking
- Identity and Access Management
- Multi-factor authentication
- Employee termination assistance
- Security Policy and Compliance
- CUI Compliance (Research and Student data)
- Secure disposal of storage media
- Data classification
- Regulatory compliance (PCI, HIPAA, FERPA, etc...)
- Annual Risk Assessments
- Third-party security assessments
Teaching and Learning
Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
- Enterprise instructional technology applications
- Credit and non-credit Learning Management Systems
- Learning Tool Interoperability (LTI)
- Lecture capture, video storage, distribution, & management
- Survey & polling services for academic and research use
- Academic professional and support services
- Instructional design
- Technology consulting
- User support
- Academic equipment checkout for students and staff
- Centrally scheduled classroom support
- Hardware, installation, software, A/V, vendor management, strategic planning, real-time support, real-time hardware replacement, real-time monitoring, other support as needed
- Conference room and A/V in administrative buildings support services
- Centrally available InfoCommons computer labs and stations & walk-up printing including hardware, vendor management, paper & supplies, real-time support, management software, upgrades & maintenance
- Software provided for academic work in labs and walk-up
- Media services
- Providing and supporting physical spaces and hardware & software for students, instructors, & staff to including scanning, media creation, 3D modeling and printing, audio and video production spaces & equipment, training, support, tours, demos & workshops
- Real time video capture and live streaming or on-demand video services to administration and academic services that are not invoiced
Note: See the non-base level services page, for more information about services considered out of scope for base level services.