June 2, 2016
Managing Difficult Conversations session offered June 14
Managing Difficult Conversations, WTD151, will be offered from 8:30-10:30 a.m. Tuesday, June 14, in 123 Leadership Studies Building.
Many of us view confrontation and conflict as negative and something to be avoided. However, with skills and practice we can feel confident engaging in difficult conversations. This interactive presentation is designed to increase your confidence and skills in effective communication about difficult workplace situations and will include information, discussions, role plays and other interactive activities.
By the end of the training, supervisors and managers will be better able to:
- Identify their own fears/discomfort with confrontation or conflict.
- Understand active listening skills and barriers to effective communication.
- Differentiate between assertive and aggressive communication, as well as formulate an effective assertion message.
- Role-play how to effectively apply the communication skills covered and how to process reactions/issues that arise.
This course is offered in conjunction with the Introduction to Supervision, WTD077, series, therefore seating is limited.
To register for this session, you can either sign up through HRIS self-service or send an email to Samantha Roberts at firstname.lastname@example.org. When sending an email, please include your name, employee ID and the course title.