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Human Capital Services

Managing Difficult Conversations

Course Code:  WTD151

Course Name:  Managing Difficult Conversations 

Prerequisite:  None

Department:  Human Capital Services

Length of Session:  2 Hours

Audience:  Supervisors and Managers

Session Description:  Many of us view confrontation and conflict as negative and something to be avoided; however, with skills and practice we can feel confident engaging in difficult conversations.  This interactive presentation is designed to increase your confidence and skills in effective communication about difficult workplace situations. This two-hour session will include information, discussions, role plays, and other interactive activities.

Session Objectives:  By the end of the training, supervisors and managers will be better able to:

  • Identify their own fears/discomfort with confrontation or conflict
  • Understand active listening skills and barriers to effective communication
  • Differentiate between assertive and aggressive communication, as well as formulate an effective assertion message
  • Role-play how to effectively apply the communication skills covered and how to process reactions/issues that arise
Enrollment

You may enroll through HRIS Self-Enrollment to receive immediate confirmation (see the Employee Self Service Learning & Development directions for more information). Or e-mail learning-develop-hr@ksu.edu and include your name, department, employee ID number (required), course title and course date. Enrollment will be confirmed by an e-mail response to the sender.

It is the employee's responsibility to obtain the necessary departmental approvals prior to enrolling.

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