December 5, 2014
Achieving Customer Service Excellence offered Dec. 18
Achieving Customer Service Excellence, WTD167, will be presented by Shanna Legleiter, director of learning and development, from 1:30-3 p.m. Thursday, Dec. 18, in the Edwards Hall commons. Customer service is an important workplace skill regardless of your position at K-State. In this session, participants will:
- Determine how to know and understand your guests
- Identify and define quality standards for your department
- Establish a common customer service purpose that aligns with what you do
- Commit to an on-going customer service challenge
To register for this session, you can either sign up through HRIS self-service or send an email to firstname.lastname@example.org. When sending an email, please include your name, employee ID and the course title.