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Human Capital Services


Annual Ombudsperson Reports

International Ombudsman Association

Frequently Asked Questions

What is an Ombudsperson?

At K-State an ombudsperson is a faculty member or an unclassified professional assigned to assist faculty members and unclassified professionals with problems related to employment. The ombudsperson may contact the administrator(s) involved to seek a resolution of a concern which a faculty or unclassified professionals may have. The ombudsperson may also provide information about the grievance and appeal process and guide a grievant through the initial stages of a grievance.

Who are the current Ombudspersons?

Christy Craft
Special Education, Counseling, and Student Affairs
Phone: 532-5940
Email: ccraft@ksu.edu

Rebecca Gould
Information Technology Assistance Center
Phone: 532-2298
Email: ragou@ksu.edu

Scott H Jones
Assistant Dean - Student Life Office of
Phone: 532-6432
Email: sjones1@ksu.edu

Who appoints the Ombudspersons?

The Executive Committee of the Faculty Senate appoints three ombudspersons to assist faculty and unclassified professionals. Ombudspersons may be a tenured faculty member or an unclassified professional on a regular appointment. They are selected for their familiarity with the university's structure and operations, and many have served on Faculty Senate or the General Grievance Board. Each ombudsperson serves a three-year term that begins the first day of each fall semester. Service as an ombudsperson is considered as part of the ombudsperson's responsibility during the term of appointment. Assistance provided to faculty and unclassified professionals is free of charge.

Who can contact an Ombudsperson?

Ombudspersons are available to assist all faculty and unclassified professionals. Faculty include all individuals with the academic ranks of Instructor through Full Professor. Graduate research and teaching assistants (GRA's and GTA's) are also on faculty appointments. Unclassified professionals include all who do not hold academic rank and do not have a civil service classification. All Research Assistants/Associates and Extension Assistants/Associates are unclassified professionals. Also, unclassified professionals serve in student service departments or in other support units of the university. Directors, assistants, coordinators, and specialists are examples unclassified professionals.

What types of concerns can be discussed with an Ombudsperson?
  • Issues related to promotion and/or tenure
  • Issues related to renewal of probationary contract
  • Salary inequity
  • Evaluation disputes
  • Disputes between faculty or unclassified professionals and administration
  • Disputes between faculty members or unclassified professionals
  • Other issues of concern regarding employment

It is suggested that ombudspersons be consulted early in any of the above situations.

What type of help does an Ombudsperson provide?
  • Serve as a listener who will maintain confidentiality
  • Provide information on university policies and procedures
  • Facilitate communication and/or attend meetings to listen to concerns and/or seek resolution
  • Help determine whether there are grounds for filing a grievance
  • Provide guidance regarding the grievance process
  • Advise about appropriateness of mediation and how to access it
What an Ombudsperson does NOT do:
  • Act as an advocate for either side
  • Breach confidentiality
  • Make management decisions
  • Make policy
  • Testify in any formal process inside or outside the university