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K-State Today

April 22, 2015

Achieving Customer Service Excellence offered April 24

Submitted by Human Capital Services, Learning and Development

Achieving Customer Service Excellence, WTD167, will be presented by Shanna Legleiter, director of learning and development, from 10-11:30 a.m. Friday, April 24, in Edwards Hall Commons. Customer service is an important workplace skill regardless of your position at K-State. In this session, participants will:

  • Determine how to know and understand your guests.
  • Identify and define quality standards for your department.
  • Establish a common customer service purpose that aligns with what you do.
  • Commit to an ongoing customer service challenge.

To register for this session, you can either sign up through HRIS self-service or send an email to learning-develop-hr@k-state.edu. When sending an email, please include your name, employee ID, and the course title.

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