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Kansas State University

IT Help Desk
Kansas State University
214 Hale Library
Manhattan, KS 66506
800-865-6143 (toll-free)
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Service-Now Help

Service-Now is a web application that automates common IT business processes including routing issues and problems across the university, providing self-service to end users, fulfilling service requests for an IT related service, sharing knowledge about ITS services, and completing change management.


Self-Service allows users to submit and monitor an online request for an IT-related issue

Incident Management

Incident Managment allows Information Technology Services to track the handling of issues from the initial contact through resolution. The goal of incident management is to restore service as soon as possible. Users also have the ability to track the status of their issues.

Service Catalog

Service Catalog allows users submit and monitor an online request for an IT-related service. Currently service requests are being developed for telecommunications and networking services. Access is restricted to approved individuals in each department. Users use their K-State eID and password to access the Service-Now Service Catalog.