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Information Technology Services

Duo FAQs

I lost my phone. How do I authenticate?

If you've lost or forgotten your phone, contact the IT Help Desk for a Duo Bypass Code.

How do I stay authenticated longer?

On the Choose an authentication method screen there is a Remember me for 10 days option. If you check this box when authenticating, you won't need to perform Duo second-factor authentication again for 10 days. If you change browsers or computers, you will need to authenticate again.

Where can I buy a Hardware Token?

Tokens can be purchased for $13 at the ID Center in the K-State Student Union. Tokens can become "out of sync" if they are pressed too many times in a row and the generated passcodes are not used for login. Tokens can also be fragile and can break or become "out of sync" when carried in a pocket, purse, or on a key chain. Contact the IT Help Desk if your token stops working.

Does installing the Duo Mobile app give up control of my phone?

No. Duo Mobile has no more access or visibility into your phone than any other app. Duo Mobile cannot read your emails or track your location, it cannot see your browser history, and it requires your permission to send you notifications. Lastly, Duo Mobile cannot remotely wipe your phone.

Why does the Duo Mobile app need to access my camera?

Duo Mobile only accesses your camera when scanning a QR code during activation.

How much data does a Duo Push use?

Almost none. 500 pushes to your device will use 1 MB of data in total. This is roughly equivalent to loading one webpage on your smartphone.

What if I don’t have a wireless connection or cellular reception?

No problem. Tap the key (iOS) or pin (Android) icon in the Duo Mobile app to generate an authentication passcode. You do not need an internet connection or a cellular signal to generate these passcodes.

What if my push alerts aren’t coming through?

Try these easy troubleshooting steps for iOS, Android, Windows Phone, or BlackBerry. Still not working? You will need to Reactivate Duo Mobile.