IT Help Desk
Normal Hours
| Day | IT Help Desk 214 Hale Library | Phone, Email, Remote Support |
|---|---|---|
| Sunday | 1 p.m. - 10 p.m. | 1 p.m. - 10 p.m. |
| Monday | 7:30 a.m. - 12 a.m. | 7:30 a.m. - 12 a.m. |
| Tuesday | 7:30 a.m. - 12 a.m. | 7:30 a.m. - 12 a.m. |
| Wednesday | 7:30 a.m. - 12 a.m. | 7:30 a.m. - 12 a.m. |
| Thursday | 7:30 a.m. - 12 a.m. | 7:30 a.m. - 12 a.m. |
| Friday | 7:30 a.m. - 8 p.m. | 7:30 a.m. - 10 p.m. |
| Saturday | 10 a.m. - 5 p.m. | 10 a.m. - 7 p.m. |
Top questions
Q: How do I configure my device for KSU Wireless or KSU Housing?
A: Go to wireless.k-state.edu/connect/. After completing the short setup process you will automatically connect to the proper wireless network.
Q: How can I print from my laptop?
A: Follow instructions to install and configure Pharos software for Macs and PCs. Learn more.
Q: How do I change my eID password?
A: If you know your previous password, can go to eid.k-state.edu, sign in and then click Change Password. If you do not know your password, then do one of the following:
- Click the Forgot your eID password? link on the K-State sign in page and have a temporary password emailed or texted to you. (Must set password reset options on your eProfile first)
- Call the IT Help Desk at 785-532-7722
- Come to the IT Help Desk 214 Hale Library with a Photo ID
Q: Why is there both K-State Online Classic and K-State Online powered by Canvas? How do I know which one my class is using?
A: Kansas State University is in the process of upgrading from K-State Online Classic (old learning management system) to K-State Online powered by Canvas (new learning management system). During the upgrade you may have courses in both learning management systems. To see your combined course list from both systems sign in to Connect.
Q: Can I check out equipment from the IT Help Desk?
A: Yes you can. The following equipment is available for short term check out from the IT Help Desk on a walk-in basis. Equipment must remain in Hale Library:
- Laptops can be checked out for up to four hours.
- Headphones can be checked out for up to four hours.
- Flash drives can be checked out for one hour.
Digital still cameras, digital video camcorders, tripods, projectors, laptops, audio recorders, and other audio & visual equipment may be checked out by faculty, staff, and students for up to three days.
A current K-State ID card is required to verify identity. Learn more.
785-532-7722
214 Hale Library