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Information Technology Services

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IT Help Desk
Kansas State University
214 Hale Library
1117 Mid Campus Dr. North
Manhattan KS 66506

785-532-7722
800-865-6143
helpdesk@k-state.edu

IT Help Desk

Hours


DayIT Help Desk
214 Hale Library
Phone, Email,
Remote Support
Sunday1 p.m. - 10 p.m.1 p.m. - 10 p.m.
Monday7:30 a.m. - 10 p.m.7:30 a.m. - 10 p.m.
Tuesday7:30 a.m. - 10 p.m.7:30 a.m. - 10 p.m.
Wednesday7:30 a.m. - 10 p.m.7:30 a.m. - 10 p.m.
Thursday7:30 a.m. - 10 p.m.7:30 a.m. - 10 p.m.
Friday7:30 a.m. - 8 p.m.7:30 a.m. - 10 p.m.
Saturday1 p.m. - 7 p.m.10 a.m. - 7 p.m.

Top questions

Q: Can I get the Microsoft Office suite (Office 365 ProPlus) for free?

A: Yes! All K-State students, faculty, and staff can get the full Microsoft Office suite for free, as part of the university’s Office 365 site license. Known as Office 365 ProPlus, the suite provides both desktop and mobile app versions of Microsoft Office. It is for personal use and can be installed on up to five PCs or Macs, five tablets, and five phones. For information on how to get and install Office 365 ProPlus see the following:

Q: Does K-State have a software license for Adobe Creative Cloud?

A: Yes. Adobe Creative Cloud and Adobe Acrobat Pro are available to campus units for a fee. See the Adobe licenses for K-State units page for more information. In addition, a work at home agreement is available for faculty and staff for $9.75 per year. Students can obtain Adobe products for $19.99 per month per year. See K-State’s Software Licenses page for more information.

Q: How do I configure my device for KSU Wireless or KSU Housing?

A: Go to wireless.k-state.edu/connect/. After completing the short setup process you will automatically connect to the proper wireless network.

Q: How can I print from my laptop?

A: See Printing: Using a laptop to print for instructions on how to print from Macs and PCs. Learn more.

Q: How do I change my eID password?

A: If you know your previous password, can go to eid.k-state.edu, sign in and then click Change Password. If you do not know your password, then do one of the following:

  • Click the Forgot your eID password? link on the K-State sign in page and have a temporary password emailed or texted to you. (Must set password reset options on your eProfile first)
  • Call the IT Help Desk at 785-532-7722
  • Come to the IT Help Desk 214 Hale Library with a Photo ID

Q: How often do I have to change my eID password?

A: Most eID passwords must be changed every 180 days. Others may need to change their password more often, depending on their access to secure information. eID passwords will expire if not changed as required. You’ll receive an email reminder two weeks and then two days before your password expires. For password help, visit k-state.edu/its/eid.

Q: How many surveys can I create with Qualtrics?

A: 20 surveys are allowed per user, with the ability for 5,000 outgoing emails and 5,000 survey responses. See Qualtrics: Limits to the number surveys sent for more information.

Q: Can I check out equipment from the IT Help Desk?

A: Yes you can. The following equipment is available for short term check out from the IT Help Desk on a walk-in basis. Equipment must remain in Hale Library:

  • Laptops can be checked out for up to four hours.
  • Headphones can be checked out for up to four hours.
  • Flash drives can be checked out for one hour.

Digital still cameras, digital video camcorders, tripods, projectors, laptops, audio recorders, and other audio & visual equipment may be checked out by faculty, staff, and students for up to three days.

A current K-State ID card is required to verify identity. Learn more.

More FAQs