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Division of Information Technology

IT Help Desk
Kansas State University
Hale Library
2nd floor
1117 Mid Campus Dr N
Manhattan KS 66506

785-532-7722
800-865-6143
helpdesk@k-state.edu

K-State Remote Work Guide

Students can access information and resources for remote learning via the Keep Learning website and student checklists.

Instructors, go to the Keep Teaching website to learn about the tools, resources, and support available for delivering your classes remotely.

Staff, view the Resources for remote work to learn more about the tools available to help you work successfully from home.

Need help? For self-help, view the IT Knowledge Base articles. Need more help, contact the IT Help Desk 785-532-7722 or your local IT support staff.

Managing internet expectations as we teach, learn, and work remotely this semester.

Prepare your remote work location

To know what will work at home, prepare and test the tools in advance while still on campus, and then retest at your off-campus site. Keep the following in mind:

  • Make sure your home Wi-Fi network is password protected and encrypted (uses WPA/WPA2) or use a physical connection. Your internet plan should run at least 4Mbps per second with a recommendation of 10Mbps or higher.

    With the variety of Internet Service Provider offerings (DSL, Cable, Fiber) and locations (rural, in town), every K-Stater will have unique circumstances. Prepare for slower connectivity. Avoid using unencrypted public Wi-Fi.

  • Take items home you will need while working remotely, such as notes, contact lists, books, journals, phone numbers, etc.

  • Store and share files using Office 365's One Drive. One TB of space is available per person.

    Note: K-State data should not be transferred from University-owned devices, including flash drives or personally-owned laptops. K-State software such as Quick Books, MIP, Adobe, etc., can only be downloaded to university-owned machines.

  • Copy any file paths to your shared department and personal drives and to any specialized websites you use.

  • Forwarding your K-State office calls to a landline or cellular device is an option. If you are interested in other options, contact Information Technology 785-532-7000.

  • Change your voicemail message to let people know you are working remotely. You may want to recommend that people contact you via email.

  • If your job requires specialized access, check with your unit head.
  • If you expect you will need to use Remote Desktop Connection to connect to your work computer from home, check with your IT staff to see if your computer is ready and capable of accepting remote connections. Leave your computer on when you leave campus.

  • Remember to remove or shut off smart listening devices from your remote work area or remote work location.

  • View your software options on K-State's software licenses page.

Check your equipment

To work remotely from home:

  • You will need a computer (cables, power source), and depending on your set up, you may also need a monitor, docking station, mouse, keyboard, headset, or any other devices to work remotely.

  • Ensure you have everything needed to connect and use your systems, including power cables, USB cables, and Ethernet cables.

  • If using video and audio conferencing services, you will need a web camera, a microphone, and you may also need a headset.

Remote work security

Ensure that you are working securely:

  • Do not take any electronic or paper documents containing confidential or proprietary data to a remote work location. Employees should consult with their supervisor regarding work requiring the use of confidential or proprietary data. Loss or sharing of confidential or proprietary data is considered a security breach. For more information on data classification, see the Data Classification and Security Policy

  • Use K-State's Virtual Private Network (VPN) to remotely access protected, sensitive data, and campus resources in a secure manner. Because the VPN connection is shared with all K-Staters, the VPN should only be used when necessary. Disconnect from the VPN when access to protected resources is no longer needed. Learn more about the VPN
    • Systems/tools that require the VPN:
      • Remote Desktop Connection (RDP) to campus computers
      • Accessing files on Catfiles or other campus file servers (i.e., W: or Y: drives)
      • The Financial Information System (FIS)
      • ImageNow
      • Campus websites and services that are restricted to on-campus use only
    • VPN should not be used for the following unless you are also using one of the above resources:
      • Zoom videoconferences
      • Watching a streaming video (Mediasite, YouTube, Netflix, etc.)
      • Accessing Webmail, Canvas, the CMS, KSIS, Office 365, or HRIS

  • Review your Duo preferences: As a backup, consider adding a second device to use with Duo. For example, if you currently opt to use a landline, you may wish to add a mobile phone number as an option.

  • Protect your privacy when working in public. Do not leave your computer unattended in a public setting. If working in public, make sure no one is looking at your screen.

Communicate and collaborate

The tools listed below will connect you remotely with your colleagues for communication and collaboration:

  • Canvas - Online learning management tool. Our online courses are delivered using Canvas, which includes an interactive web-based classroom with audio/video streaming, online assignments, chat rooms, Gradebook, message board, calendar, and more. Access Canvas

  • Sharing files -Store and share files using Office 365's One Drive. One TB of space is available per person.

    Note: K-State data should not be transferred from University-owned devices, including flash drives or personally-owned laptops. K-State software such as Quick Books, MIP, Adobe, etc., can only be downloaded to university-owned machines.

  • Microsoft Teams - Microsoft Teams is a hub for teamwork in Office 365. Keep all your team's chats, files, and apps together in one place. Teams can be used within Office 365, or a desktop client can be downloaded. Download Teams

  • Zoom Web Conferencing - High-definition video and audio conferencing services allow students, faculty, and staff to interact in an online environment in real-time with audio, video, chat, whiteboard, and screen sharing. For more information and handouts, see the Zoom website. When working remotely, turn off the video and avoid the use of full-screen sharing or sharing your screen unless necessary.

  • Qualtrics - Collaborate using a web-based survey and reporting tool for research purposes, registration, feedback, training, and more. Access Qualtrics