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IT Strategic Planning

IT Help Desk
Kansas State University
K-State Student Union
Cat's Pause Lounge
Room 222
Manhattan KS 66506


Strategic Planning

Information technology has the potential to empower K-State students, faculty and staff to achieve their academic and career goals and the missions of our institution. In 2018, the university community began creating a vision and a plan for IT to align our efforts with K-State 2025. Our plan will guide our decisions and allocation of resources over the next 24 to 36 months.

Information gathering began in Spring 2018. ITS contracted with the Plante Moran consulting firm to complete focus groups, interviews with senior administrators, and distribute a survey to campus in preparation for drafting the IT strategic plan. Sixteen leadership interviews and 19 focus group sessions were completed with 211 participants representing students, faculty and staff.

In late April, an IT survey was distributed to K-State students, faculty, staff and administration on all four campuses. A total of 1,290 individuals responded to the survey from the following classifications:

  • 42% undergraduate and graduate students 
  • 35% staff
  • 16% faculty
  • 4% university administration 
  • 3% other

Overall, information technology systems and services were rated favorably by all respondents. About 72% of the respondents agreed that the portfolio of IT services met their current needs in comparison to 51% who indicated that the IT portfolio will meet anticipated future needs (Table 1). Thirty four percent of the respondents rated K-State average in comparison to other public research universities with regard to selection and adequacy of information technology solutions and information technology maturity and effectiveness. A draft copy of the focus group and survey results are provided by Plante Moran.

Table 1: Respondents evaluation of the adequacy of technology solution to meet anticipated future needs.
Technology SolutionStrongly
Agree nor
Accounts eID and passwords, eProfile, Connect, ID Cards37%38%14%8%3%
Safety & Security Passwords, Antivirus, Scams blog, K-State Alerts30%36%17%13%4%
Web Creating web pages, Domain names (DNS), Content management system (CMS), Tools for web publishing, Website consulting16%30%26%17%11%
Labs and Printing University computing labs, K-State InfoCommons (Hale Library), Printing24%34%28%10%4%
Teaching & Research Technology classrooms, Instructional design, K-State Online (Canvas), TEVAL, Electronic Theses, Dissertations & Reports (ETDR), K-State Survey (Qualtrics)21%35%24%13%7%
Phone & TV K-State specific programming, Cable TV service, Telephone services, Voicemail20%32%28%12%8%
Communication & Collaboration Calendar, Email/webmail, Office 365, Mailing lists (LISTSERV), Audio/Video Conferencing, Digital Signage21%40%22%13%3%
Hardware & Software Antivirus, Computer repair and maintenance, Software, Equipment checkout, Virtualization21%36%25%13%5%
Multimedia & Video Equipment checkout, Media development center, Multimedia, Video production, Webcasting/podcasting, Lecture Capture19%35%29%13%4%
Internet & Network Internet access, Wi-fi, K-State VPN, Network access, ResNet22%33%20%15%10%
Training & Support KSIS, K-State Online, Security, Technology, Technology classrooms, Help Desk, Desktop Support19%35%27%14%5%
Applications Connect, Talisma, Business Intelligence/Analytics, Image Now, FIS/MIP/Quickbooks, HRIS, KSIS/DARS, Custom Application Development17%28%30%15%10%

IT Strategic Plan Timeline

  • Kickoff with ITS Leadership

    December 2017

  • Listening Tour
    with CIO

    December 2017-
    April 2018

  • Consulting firm
    Plante Moran selected

    April 2018

  • Conduct focus groups and interviews

    April-May 2018

  • Share summary with analysis/themes

    June 2018

  • Meet with Extended IT Leadership

    July & September 2018

  • Share Initial Version of Strategic Plan with IT staff and Extended Leadership team

    October 2018

  • ITS Engage Conference with distributed IT

    October 2018

  • Draft available for campus

    January 2019

  • IT Tactical Planning session

    January 2019

  • Listening sessions

    January & February 2019

  • IT Tactical Planning session

    April 2019

  • Update Tactical Plans

    Summer 2019