Contact ISSS

ISSS has moved to Jardine Complex!

International Student & Scholar Services has officially relocated!! Our new location is 2012 Tunstall Cir., Suite 104; Jardine Complex, Building 7, MHK 66502.

Walk-in Office Hours: 9:30 a.m. – 12 p.m. and 1:30 p.m. – 4 p.m.

Phone: (785)532-6448
Email: isss@ksu.edu

Students should email isss@ksu.edu or their advisors directly to schedule meetings. Please see our website for more information- https://www.k-state.edu/isss/about/hours.html.

Scholars should email Helen Robson at arobson@ksu.edu to schedule an in-person or virtual appointment.

Emergencies (or what you may think is an emergency) may arise outside of regular office hours. During emergencies, when ISSS is closed please follow the guidance below.

When ISSS is closed

If you are on Campus

If on campus and not life threatening, call the K-State Police at 785-532-6412
- Sign up for K-State Alerts to receive time critical emergency information straight to your phone and k-state email
If you need to report life-threatening emergency, call 911 and explain the situation.
Once you are able, send email to isss@ksu.edu. ISSS will provide assistance and support when the office reopens.

If off Campus

Important Phone Numbers

The non-emergency police phone number 785-537-2112
Non-emergency fire department 785-587-4500
Non-emergency ambulance 785-539-3535
If you need to report an emergency call 911

Immigration Related Emergencies

Examples:

Trouble at the U.S. Port of Entry or stopped by a Customs and Border Protection (CBP) Officer
Immediate danger of deportation from the U.S.
Arrest

What to do:

Call the Kansas State University Police Department (KSUPD) Call - 785-532-6412
Inform KSUPD you are an international student or scholar and that you have an immigration related emergency. Briefly provide specifics to KSUPD.
KSUPD will contact the ISSS Director to follow up with you.
If possible, also send an email to isss@ksu.edu with details of your immigration related emergency.

NON-Emergency, Immigration Related

If you are traveling without a valid travel signature:

Complete the Travel Signature request form and email it to isss@ksu.edu. Normal processing time is within 2-3 business days when the office is open.
If you will be re-entering the U.S. before the office is open, send an email to isss@ksu.edu to explain your situation and urgency. You should also call KSU PD call - 785-532-6412 to let them know you are trying to connect with ISSS.

If your passport is lost or stolen while you are traveling outside the United States:

Contact your local embassy to apply for a replacement passport.
Note: some embassies require a police report in the case of a stolen passport.
If you will be returning to the U.S., you will need to re-apply for a new visa stamp in the new passport. See the Travel Page for additional information -https://www.k-state.edu/isss/students/f1/travel.html.
You will not need to pay the I-901 SEVIS fee again. Go to the I-901 fee website and click on Check I-901 Status to print a copy of your I-901 payment confirmation receipt.
You will not need to request a new I-20 or DS-2019 UNLESS something has changed from your most recent immigration document (change of program, name change, travel signature expired, etc.).