Basic Telephone Training

Course Code: WTD002

Course Name: Basic Telephone Training

Prerequisite: None

Department: Human Resources

Length of Session: 30 Minutes (Online)

Audience: All employees

Session Description: Whether you work the front line in an office, serve as a full-time faculty member or are a part-time student employee, it is important to be positive and professional during all communications when representing K-State. In order to effectively answer the telephone, you must develop communication skills and accuracy, know how to handle difficult calls, and provide excellent customer service.

Session Objectives: As a result of this session, participants will gain information to assist in the following:

• Practice effective communication skills.
• Maintain a professional demeanor during all phone conversations.
• Implement provided strategies to ensure accurate and complete phone messages.
• Demonstrate positive voice inflection during all phone conversations.

 

This training is currently being updated. The new version will be released this summer.