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Human Resources

Basic Telephone Training

Course Code:  WTD002

Course Name:  Basic Telephone Training

Prerequisite:  None

Department:  Human Resources

Length of Session:  30 Minutes (Online)

Audience:  All employees

Session Description:  Whether you work the front line in an office, serve as a full-time faculty member or are a part-time student employee, it is important to be positive and professional during all communications when representing K-State. In order to effectively answer the telephone, you must develop communication skills and accuracy, know how to handle difficult calls, and provide excellent customer service.

Session Objectives:  As a result of this session, participants will gain information to assist in the following:

  • Practice effective communication skills.
  • Maintain a professional demeanor during all phone conversations.
  • Implement provided strategies to ensure accurate and complete phone messages.
  • Demonstrate positive voice inflection during all phone conversations.


This training is currently being updated. The new version will be released this summer.