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Human Capital Services

Human Capital Services
Kansas State University
103 Edwards Hall
1810 Kerr Drive
Manhattan, KS 66506-4801 


785-532-6095 fax
email: hr@k-state.edu

Tips and Resources

General External Mediation Resources

  • Campus Conflict Resolution Resources - Wayne State University. This site is dedicated to supporting the development of mediation and conflict resolution services at colleges and universities. It contains many faculty-staff policy examples and information about campus mediation programs. The resource section has everything from Key Questions Before You Meet-Key Phrases for Problem-Solving to a full conflict resolution tool kit.
  • Mediate.Com. For a site that will allow you to easily search by topic for articles and resources regarding mediation and alternative dispute resolution
  • State of Kansas Office of Judicial Administration - Alternative Dispute Resolution. This site contains all the rules and legislation regarding mediation in the state, application for mediators, grant opportunities, and FAQ's
  • Bolton, Robert (1979). People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts. New York: Simon & Schuster. People Skills is a communication- skills handbook that can help you eliminate many common communication problems. Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. 
  • Cloke, Kenneth & Goldsmith, Joan (2000). Resolving Conflicts at Work. A Complete Guide for Everyone on the Job. San Francisco: Jossey-Bass Publishers. This book was written for everyone who works, and its lessons apply in any workplace setting. Dr. Cloke specializes in solving complex multiparty conflicts, including workplace disputes, organizational conflicts, and public policy disputes. Dr. Goldsmith specializes in leadership, development, and organizational change (she coauthored Learning to Lead with Warren Bennis). 
  • Fisher, Robert & Ury, William, & Patton, Bruce (1991). Getting to Yes: Negotiating Agreement Without Giving In (2nd Edition). New York: Penguin Books. This book offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict. This work evolved from the work of the Harvard Negotiation Project, which focused on dealing with all levels of negotiation and conflict resolution from domestic to business to international. 
  • Leviton, Sharon C. & Greenstone, James L. (1997). Elements of Mediation. Pacific Grove, CA: Brooks/Cole Publishing Company. This book is a basic guide to the practice of successful dispute resolution through mediation, a process that seeks to settle conflicts in a nonadversarial and nonjudicial way. It is designed to help novices and people with more experience resolve problems wherever they occur at work, at home among family members, etc. 
  • Weeks, Dudley (1992). The Eight Essential Steps to Conflict Resolution. New York: Tarcher/Putnam Books. This work presents a tested method for resolving stubborn differences of opinion that can be so damaging to professional and personal lives. The book is full of realistic examples that show how to recognize hidden perceptions of conflict, discover the shared needs of the conflict relationship, maintain focus on a plan for the future, and get commitments on actions that can be taken immediately and used as stepping-stones to agreements.