Frequently Asked Questions

Just as you purchase insurance to protect your home and car, tuition insurance allows you to protect the investment you make in higher education for yourself or your student. Tuition insurance can reimburse you for non-refundable tuition, fees, and room and board costs (up to the amount of your policy limits) should you or your student have to withdraw from school for a covered reason.

Tuition insurance can reimburse you for up to 100 percent of tuition costs, as well as fees, room, and board.

The University policy is that there is no reimbursement after the 20th day of classes.

It is recommended that tuition insurance is purchased prior to the first day of classes for each academic term. GradGuard has extended the purchase and modification period to the 100% refund date.

Students can enroll and modify the plan up to the 100% refund date.

A pro-rated refund may be available. Contact GradGuard for additional information.

Yes, GradGuard has extended the purchase and modification period to the 100% refund date.

Yes, students will be reimbursed at a pro-rated amount.

The policy begins on the first day of classes and covers the academic term.

Non-refundable costs can include tuition, fees, room and board costs that are not refunded by the school.

Miscellaneous expenses can include books, computer equipment, and other miscellaneous items within the $1000 amount.

Yes. Coverage can include early termination fees associated with vacating on-campus or off campus housing as a result of a covered medical condition (including early termination of utility and housing contracts) during the covered term and effective policy dates.

No, the policy does not include personal property or liability insurance coverage (renters insurance).

Medical conditions can also include mental health issues, suicide, and Covid-related illnesses.

Yes, GradGuard provides reimbursement if the covered student needs to leave school because of a covered chronic medical or psychological condition as long as the student was medically able to attend school and did not have any symptoms of the condition on the policy purchase date.

Yes, International students will need to use a US address when applying online, contact GradGuard for additional information and assistance.

Yes, online only students can participate in the insurance plan.

Students studying abroad who pay their tuition and fees to their home school, not the study abroad program, can be covered.

Yes, reimbursement will be provided if the covered student needs to leave school because of a covered chronic medical or psychological condition as long as the student was medically able to attend school and did not have any symptoms of the condition on the policy purchase date. Complete withdrawal is required for the academic term.

Yes. Students who pay for all or part of their tuition using a student loan are still eligible for tuition insurance and a refund of their tuition. If the student is still responsible for paying back the student loan after they withdraw, then GradGuard Tuition Protection Plan by Allianz Global Assistance may refund that amount minus any refunds given by the school. The same applies to any financial aid. However, tuition reimbursement insurance only reimburses expenses paid out of pocket, not grants or scholarships paid directly to the school.

Call 1-888-427-5045 to check the status of your claim.

Once a claim is approved, payment is made directly to the policyholder. The policyholder is the individual who purchased the insurance.

We begin to process your claim once we receive your claim form and all supporting documentation. Please allow up to 10 business days for us to complete this process.

Please call 1-888-427-5045 to begin the claim process. Once you have filed your claim, you will receive a confirmation email as well as required documentation.

Please mail, fax, or email your documentation to: Allianz Global Assistance Attn: Tuition Claims Dept. P.O. Box 72031 Richmond, VA 23255-2031 Fax: (804) 673-1469 Email: claimsinquiry@allianzassistance.com Phone: 1-888-427-5045

Call 1-866-724-4384 to request forms or an additional copy of your policy documents.

We are pleased to give you the opportunity to review your plan. If you are not completely satisfied for any reason, you may cancel your plan at any time and receive a refund of any unearned premium. Please note that this refund is only available if a claim has not been initiated. Please call us at 877-794-6603 or email us at customerservice@gradguard.com for cancelation inquiries.