Financial holds guidance

Financial holds may appear on student accounts when payment has not been received. Holds can prevent students from registering for classes in future terms if not resolved. Financial holds may appear in the Student Center in KSIS. Hold details can be reviewed once logged into KSIS.

Find guidance below for resolving any of the following hold types: Current student enrollment holds, refund holds and notification holds. View hold types for prior students at the bottom of the page.

Current students

Enrollment holds

Hold type		Description	How to resolve
C04	Cashiers-No Enr/120+ Past Due	This hold is placed when there is an unpaid balance on a student account that is older than 120 days.	The student must settle the past-due balance within 120 days.
C10	Cashiers-Administrative Hold	This hold is placed by an administrator in order to encourage student engagement regarding their financial account.	Contact Cashiers and Student Accounts for specific information regarding the placement of the hold.
C11	Cashiers-No Enrollment or Add	This hold is placed when an account is past due in excess of $2,000.	The student must bring the past due balance below $2,000 (must also be within 120 days).

Refund holds

Hold type		Description	How to resolve
C20	Class Drop Refund Detained	University policy requires that refunds for dropped classes be processed after the 20th day of classes for each term.	Please contact Cashiers and Student Accounts for information and assistance.
C21	Payment clearing Refund Detained	General payment refunds are subject to a 21-day waiting period prior to processing refunds.	Please contact Cashiers and Student Accounts for information and assistance.
C24	Unclaimed Refund	The student has an outstanding refund check that has not been deposited.	Please sign up for EFT or update your mailing address in KSIS. Once the student has verified their updated information, they need to contact our office for reissuance of the check. Credits may reapply to applicable charges on the student account. Please note, a $15 stop pay and reissuance fee will apply for printing and mailing of duplicate checks. This fee is waived if the student signs up for EFT instead.
C28	Undeliverable Refund	The student has not updated their mailing address in KSIS and the refund check was returned to the University.	Please sign up for EFT or update the mailing address in KSIS. Once the student has verified their updated information, they need to contact our office for reissuance of the check. Credits may reapply to applicable charges on the student account. Please note, a $15 stop pay and reissuance fee will apply for printing and mailing of duplicate checks. This fee is waived if the student signs up for EFT instead.
REF	Do Not Process Refunds	Multiple circumstances can result in the placement of this hold.	Please contact Cashiers and Student Accounts for information and assistance.

Notification holds

Hold type		Description	How to resolve
C16	Cashiers-Allows Enroll & Add	The student has a past due account.	Please pay the past due balance. This hold does not prevent enrollment.
C26	Do not accept credit card	The student is not allowed to pay with a credit card.	Please contact Cashiers and Student Accounts for information and assistance.
C27	Do not accept ACH payment	The student is not allowed to pay by ACH (bank account).	Please contact Cashiers and Student Accounts for information and assistance.
CHK	Do not accept check	The student is not allowed to pay by check.	Please contact Cashiers and Student Accounts for information and assistance.
CON	Pending Collection Action	Final notice issued; account pending referral to third-party collection agency.	Please contact Cashiers and Student Accounts for information and assistance.
INF	Release of Financial Info	The student has previously noted financial designees.	Please contact Cashiers and Student Accounts for information and assistance.
PPL	Enrolled in PayPlan (no holds)	The student is currently enrolled in the Tuition Installment Payment Plan.	No action required - This hold will resolve when the student has completed the payment plan for the applicable semester.

Prior student enrollment holds

Hold type		Description	How to resolve
AES	Active in Repayment Plan	The student has enrolled in the University Repayment Plan.	Complete payment plan for removal of hold and to renew financial eligibility for re-enrollment.
C51	Acct at Coll Agy: Cedar	The student account has been placed with Cedar Financial for collection.	Please contact Cedar Financial at (818) 210-3287 for payment arrangements. Balance must be fully paid prior to financial eligibility for re-enrollment.
C52	Acct at Coll Agy: CWS	The student account has been placed with Credit World Services for collection.	Please contact Credit World Services at (800) 844-4084 for payment arrangements. Balance must be fully paid prior to financial eligibility for re-enrollment.
C53	Acct at Coll Agy: FH	The student account has been placed with F.H. Cann & Associates for collection.	Please contact F. H. Cann & Associates at (877) 750-9804 for payment arrangments. Balance must be fully paid prior to financial eligibility for re-enrollment.
C54	Acct at Coll Agy: GRC	The student account has been placed with General Revenue Corporation for collection.	Please contact General Revenue Corporation at (888) 710-6818 for payment arrangements. Balance must be fully paid prior to financial eligibility for re-enrollment.
C55	Acct at Coll Agy: ICR	The student account has been placed with Immediate Credit Recovery for collection.	Please contact Immediate Credit Recovery at (800) 234-4271 for payment arrangements. Balance must be fully paid prior to financial eligibility for re-enrollment.
C56	Acct at Coll Agy: RMS	The student account has been placed with Recovery Mangement Services for collection.	Please contact Recovery Management Services at (800) 932-2851 for payment arrangements. Balance must be fully paid prior to financial eligibility for re-enrollment.
C57	Acct at Coll Agy: WF	The student accoutn has been placed with Williams & Fudge for collection.	Please contact Williams & Fudge at (800) 551-5772 or (800) 849-9791 for payment arrangements. Balance must be fully paid prior to financial eligibility for re-enrollment.
C58	Acct at Coll Agy: NCM	The student account has been placed with National Credit Management for collection.	Please contact National Credit Management at (800) 526-3213 for payment arrangements. Balance must be fully paid prior to financial eligibility for re-enrollment.
C80	Bad Debt Account -Certified	This hold indicates that a student balance is more than 5 years old and the debt has been turned over to the State of Kansas for collection.	Please contact the State Setoff Program at (785) 296-4628 for inquiries. Balance must be fully paid prior to financial eligibility for re-enrollment.
C81	Bad Debt Account -Decertified	This hold indicates that a student balance is more than 10 years old.	Please contact Cashiers and Student Accounts for assistance. Balance must be fully paid prior to financial eligibility for re-enrollment.
C02	Col Agency 2nd Ref	The student account has been placed with a third-party collection agency.	Please contact the assigned agency for payment options. Balance must be fully paid prior to financial eligibility for re-enrollment.
COL	Stu Acct at collection agy	The student account has been placed with a third-party collection agency.	Please contact the assigned agency for payment options. Balance must be fully paid prior to financial eligibility for re-enrollment.
SET	Setoff	The student account has been placed with the Kansas State Setoff Program.	Please contact the State Setoff Program at (785) 296-4628 for inquiries. Balance must be fully paid prior to financial eligibility for re-enrollment.