Developing Listening Skills
By KSU Counseling Services Staff
- "Active listening" refers to a focused aspect of good communications for the accurate decoding of messages.
- Messages usually contain a "feeling" and a "fact" part, and both need to be understood for proper decoding.
- Active listening conveys the message of listener interest.
Active listening enables the other side to fully communicate his / her message, without "noise" or extraneous information that may distort the message.
SOME REQUIREMENTS FOR ACTIVE LISTENING:
- Prepare for the discussion.
- Slow down.
- Use some encouragers to show that you're listening. These may be short phrases like "um hmm," "go on," and others.
- Ask open-ended questions.
- Be clear about your own posture or stance.
- Reflect and clarify.
- Active listening actually hears the others.
- It is an engaged listening that brings both cognition and affect, the mind and emotion.
- Active listening shows respect to others.
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