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Kansas State University

IT Help Desk
Kansas State University
214 Hale Library
Manhattan, KS 66506
785-532-7722
800-865-6143 (toll-free)
helpdesk@k-state.edu
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Pager Work Orders

The following are the types of Pager work orders that can be submitted:

New Pager

  1. Go to https://kstate.service-now.com/.
  2. Under Self-Service, click Service Catalog.
    Service Catalog Link
  3. In the Telecom Work Orders box, click Pager Work Orders.
    Cable Work Orders Link
  4. Click New Pager.
  5. In the On Site Contact (eID) box, type the eID of the person who is the on site contact or click the magnifiying glass to search for the contact, and then click the contact's name.

    Note: By deafult, the person filling out the request is displayed in the On Site Contact (eID) box.

  6. In the Contact Phone Number box, type in the contact phone number of the person you would like to be contacted in case there are questions about the request.
  7. In the Requested For User (eID) box, type the eID of the person you are requesting the service for or click the magnifiying glass to search for them and then click their name.

    Note: If this request is for someone who doesn't have an eID or if it is for a location that doesn't have an eID associated with it, then just put in either the on site contact or the person filling out the request. In the Notes/Comments box, describe who the request is for.

  8. In the FIS account box, type the FIS account number or click the magnifiying glass to search for the account and then click the FIS account name to select it.
  9. In the Departmental Account box, type the Departmental account or click the magnifiying glass to search for the departmental account and then click the departmental account name to select it.
  10. Under Pager Type, select the type of pager desired.
  11. In the Notes/Comments box, type any desired notes.
  12. In the Order this item section, click Add to Cart button and then click the Continue Shopping button. When you are finished requesting items, click the Proceed to Checkout button.

    Note: An email will be sent to you confirming your order.

Replace Pager

  1. Go to https://kstate.service-now.com/.
  2. Under Self-Service, click Service Catalog.
    Service Catalog Link
  3. In the Telecom Work Orders box, click Pager Work Orders.
    Cable Work Orders Link
  4. Click Replace Pager.
  5. In the On Site Contact (eID) box, type the eID of the person who is the on site contact or click the magnifiying glass to search for the contact, and then click the contact's name.

    Note: By deafult, the person filling out the request is displayed in the On Site Contact (eID) box.

  6. In the Contact Phone Number box, type in the contact phone number of the person you would like to be contacted in case there are questions about the request.
  7. In the Requested For User (eID) box, type the eID of the person you are requesting the service for or click the magnifiying glass to search for them and then click their name.

    Note: If this request is for someone who doesn't have an eID or if it is for a location that doesn't have an eID associated with it, then just put in either the on site contact or the person filling out the request. In the Notes/Comments box, describe who the request is for.

  8. In the FIS account box, type the FIS account number or click the magnifiying glass to search for the account and then click the FIS account name to select it.
  9. In the Departmental Account box, type the Departmental account or click the magnifiying glass to search for the departmental account and then click the departmental account name to select it.
  10. In the Pager Number box, type the number to the pager being replaced.
  11. Under Pager Type, select the type of pager desired.
  12. In the Notes/Comments box, type any desired notes.
  13. In the Order this item section, click Add to Cart button and then click the Continue Shopping button. When you are finished requesting items, click the Proceed to Checkout button.

    Note: An email will be sent to you confirming your order.

Return Pager

  1. Go to https://kstate.service-now.com/.
  2. Under Self-Service, click Service Catalog.
    Service Catalog Link
  3. In the Telecom Work Orders box, click Pager Work Orders.
    Cable Work Orders Link
  4. Click Return Pager.
  5. In the On Site Contact (eID) box, type the eID of the person who is the on site contact or click the magnifiying glass to search for the contact, and then click the contact's name.

    Note: By deafult, the person filling out the request is displayed in the On Site Contact (eID) box.

  6. In the Contact Phone Number box, type in the contact phone number of the person you would like to be contacted in case there are questions about the request.
  7. In the Requested For User (eID) box, type the eID of the person you are requesting the service for or click the magnifiying glass to search for them and then click their name.

    Note: If this request is for someone who doesn't have an eID or if it is for a location that doesn't have an eID associated with it, then just put in either the on site contact or the person filling out the request. In the Notes/Comments box, describe who the request is for.

  8. In the Pager Number box, type the pager number that is being returned.
  9. In the Notes/Comments box, type any desired notes.
  10. In the Order this item section, click Add to Cart button and then click the Continue Shopping button. When you are finished requesting items, click the Proceed to Checkout button.

    Note: An email will be sent to you confirming your order.

Multiple Pager Work Order

If you have more than 10 items that you want to submit, you can use the Multiple Pager Work Order. This option allows you to download a spreadsheet and put the details of the order in the spreadsheet. You will lose the individual item tracking capability when using this option.

  1. Go to https://kstate.service-now.com/.
  2. Under Self-Service, click Service Catalog.
    Service Catalog Link
  3. In the Telecom Work Orders box, click Pager Work Orders.
    Cable Work Orders Link
  4. Click Multiple Pager Work Order.
  5. Click the desired template.
  6. Complete and save the template and then click Click Here To Attach Your Completed Multiple Order Template button to upload the template.
      Service Catalog Link
    • Select 'Choose Files' from the attachments popup and navigate to the file you want to attach, select the File, and then click Open
    • Select 'Attach'
    • Choose the 'x' in the upper right to close the attachment popup

      Note: Attachments are required to submit multiple Work Orders

  7. In the Multiple Order Type list, select the type of work order you are submitting.
  8. In the Departmental Account box, type the Departmental account or click the magnifiying glass to search for the departmental account and then click the departmental account name to select it.
  9. In the Quantity list box, select the quanity you are ordering.