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Kansas State University

IT Help Desk
Kansas State University
214 Hale Library
Manhattan, KS 66506
800-865-6143 (toll-free)
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Normal Hours

Day Phone, Email,
Remote Support
All Services
Sunday 1 p.m. - 10 p.m. 1 p.m. - 8 p.m.
Monday 8 a.m. - 10 p.m. 8 a.m. - 8 p.m.
Tuesday 8 a.m. - 10 p.m. 8 a.m. - 8 p.m.
Wednesday 8 a.m. - 10 p.m. 8 a.m. - 8 p.m.
Thursday 8 a.m. - 10 p.m. 8 a.m. - 8 p.m.
Friday 8 a.m. - 10 p.m. 8 a.m. - 6 p.m.
Saturday 9 a.m. - 5 p.m. 1 p.m. - 5 p.m.

Internet Explorer 10 and use of iSIS and HRIS

When selecting internal links in iSIS or HRIS with Internet Explorer 10, the progress wheel will spin but will never take you to the link location. Two changes need to be made to Internet Explorer 10 to work correctly with iSIS and HRIS.

Internet Explorer 10 is the latest version of Microsoft's web browser. IE 10 is delivered with Windows 8, and as an important update to Windows 7 as part of Microsoft's update process.

For guidelines on configuration of all browsers for iSIS, visit Web Browser Recommendations & Limitations on the iSIS web site.

Speed requirements for optimal online video viewing

You can test the speed of your Internet connection, by going to: This HTML5-based speedtest works directly in your browser without third party plug-ins. It also works on iOS, Android, Windows 8 smartphones. Be aware that your Internet connection can dynamically change to provide the best service and that a speedtest is a check at a point in time and not an overall evaluation of your connection. It is also not always accurate depending on locations of test sites and conditions.

The minimum download speed needed for quality viewing of video online is 2 Mbps. 4 Mbps or greater is recommended. Viewing quality is impaired at lower speeds.

See A Quick Guide to Optimizing Video Lectures for more tips to improve online video viewing.

Top questions

I changed my password, why can't I get a wireless connection now?
If you're having problems connecting to K-State Wireless after you change your password, you might need to run through the wireless connection process again. Learn more.
How can I print from my laptop?
Follow instructions to install and configure Pharos software for Macs and PCs. Learn more.
Why can't I access K-State Online, iSIS, or webmail with KSU Guest?
The KSU Guest network does not require an eID/password, therefore systems such as K-State Online, WebMail, iSIS, HRIS, and FIS cannot be accessed from it. Learn more.

Short-term checkouts

These resources can be checked out at the IT Help Desk on a walk-in basis. They must remain in Hale Library:

  • Laptops can be checked out for up to four hours.
  • Headphones can be checked out for up to four hours.
  • Flash drives can be checked out for one hour.