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Kansas State University

IT Help Desk
Kansas State University
214 Hale Library
Manhattan, KS 66506
785-532-7722
800-865-6143 (toll-free)
helpdesk@k-state.edu
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Frequently Asked Questions

Categories

K-State eID and password
I forgot my password to my e-mail; can you give that to me?
We can give you your password if you come into 214 Hale Library with a Photo ID or call us at 785-532-7722. For security reasons, we cannot give passwords out through e-mail.
What do I do if I lose or forget my iSIS password?
This is the same as your eID password. You can come into the IT Help Desk with a picture ID or you can call the IT Help Desk at 785-532-7722.
What do I do if I lose or forget my K-State Online password?
This is the same as your eID password. You can come into the IT Help Desk with a picture ID or you can call the IT Help Desk at 785-532-7722.
I can't remember my dial-in password; can you give it to me?
This is the same as your eID password. You can come into the IT Help Desk with a picture ID or you can call the IT Help Desk at 785-532-7722.
How do I change my eID password?
If you know your previous password, can go to eid.k-state.edu, sign in and click change next to Password settings. If you do not know your password, then you need to come to 214 Hale Library with a Photo ID or call the IT Help Desk at 785-532-7722.
If I miss a password deadline, how do I change my password?
You can go get a new password or come into 214 Hale Library with a Photo ID or call the IT Help Desk at 785-532-7722.
Can I use my eID password immediately after I receive a new one or change my eID password?
Yes, it should take no more than a few seconds to update.
Can I change my eID?
You can change your eID for $50.00.
Email
How do I access my email?
You can access your email using WebMail. Also see: Supported email clients for Office 365.
I want to configure my email client for my K-State email, how do I do that?
See: POP, IMAP and SMTP settings for Office 365.
How do I forwarded my email to another account?
See: Outlook Web App: Forwarding your email.
Antivirus software
Where can I download K-State antivirus software?
You can go to antivirus.k-state.edu.
When I try to download antivirus software off-campus it asks me for a user name and password, what is it?
It is your K-State eID and password.
K-State software (CatPack)
Can I download the software that is on the CatPack?
All of the software minus the dial-in setup is available for download on the CatPack page.
Where can I get the CatPack?
You can get the CatPack at the IT Help Desk at 214 Hale Library, at Telecommunications at 109 East Stadium, or the K-State Student Union Computer Store for free.
Does the university offer additional software for purchase (Windows, Office, Mac OS, etc.)?
The majority of software, besides the CatPack, is not offered by the university. If you would like to purchase software on campus you can go to the K-State Student Union Computer Store. If you are faculty or staff you may consult your department about software they may provide.