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Information Technology Services

IT Help Desk
Kansas State University
214 Hale Library
1117 Mid Campus Dr. North
Manhattan KS 66506

785-532-7722
800-865-6143
helpdesk@k-state.edu

About ITS

Kansas State University's Information Technology Services (ITS) is committed to providing excellent IT services to the K-State community in support of the teaching, learning, research and service missions of our university. ITS offers a wide range of information, technology, and communications services through seven service units.

Effective July 1, 2017, Information Technology Services will report directly to the University President, Richard Myers, with dotted line responsibility to Provost and Senior Vice-President April Mason. This change in reporting structure provides for a universitywide IT vision, while recognizing the priority of our academic mission.

Office of the CIO

The Office of the CIO coordinates and manages ITS policy, planning, and portfolio management activities and the university information security program. The Office also provides centralized ITS business services. Learn more. 

ITS Service Units

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Enterprise Server Technologies

Enterprise Server Technologies provide hardware and software support for the central campus Unix/Linux/Windows systems. Our mission is to provide a reliable, secure, high-performance information technology infrastructure for computing in a collaborative, service-oriented, cost-effective manner in support of the university's teaching, research and service mission.

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Identity, Security and Compliance

The Office of Identity, Security and Compliance works to help all K-Staters understand the importance of using good security practices and common sense when they use their computers on the Internet. The ISC team is responsible for risk management, compliance, information security operations and the overall coordination for all information security at Kansas State University.

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Information Systems Office

The Information Systems Office (ISO) administers, develops, and maintains mission-critical systems in support of institutional administrative functions, such as Accounting, Payroll, Employee Benefits, Employee Records, Budget, Facilities Management, Parking Services, Admissions, Student Financial Assistance, Class schedules, Student Billing, and Student Records and Services. ISO also administers Electronic Document Imaging and Business intelligence reporting. Administrators, faculty, and staff throughout the university use these systems to operate and administer academic programs and institutional operations. Students use them to access essential services and information.

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Information Technology Assistance Center

Information Technology Assistance Center (iTAC) is the first point of contact for information technology needs on campus. Included in the unit is the IT Help Desk, ITS Operations Center, university telephone operators, design and build of multi-mediated environments, desktop support, departmental computer repair, technical training and consultation, instructional design, equipment checkout, university computing lab and the Media Development Center and IT Communications. The unit provides consulting services for the submission of electronic theses, dissertations and reports.

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Network and Telecommunications Services

Network and Telecommunications Services (NTS), previously known as Computing and Telecommunications Services (CTS), provides server, storage, networking, and communications infrastructure, as well as the associated support services, to the students, faculty, and staff of Kansas State University. These services include the storage and management of the University's core business data, the maintenance and support of all data and telecommunications equipment, and the copper and fiber optic distribution networks. NTS also provides radio and cellular services.

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Office of Mediated Education

The Office of Mediated Education (OME) is dedicated to providing innovative and reliable solutions to meet the computing needs of Kansas State University in the areas of teaching and learning as well as research, technology transfer, and outreach. OME supports tools such as the online learning environments, academic video streaming and live event broadcasting, public web services and hosting, as well as custom developed applications and services for academic and functional units, and a web services transaction hub and business process management infrastructure for secure and efficient data exchange.

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Project Management Office

The Project Management Office provides project management leadership and guidance to successfully execute a portfolio of technology projects that are aligned with K-State’s strategic goals. A primary responsibility of the PMO is to apply consistent project management methodology and deliver projects that are on schedule, within scope and budget. The PMO collects and disseminates information regarding project, application and service portfolios.