About iTAC
The Information Technology Assistance Center provides centralized information technology support to the faculty, staff, and students of Kansas State University. The goal of iTAC is to be the first point of contact for campus information technology needs by providing these technical support services to faculty and staff
iTAC goals
- Strive for decision making processes that considers established standards (ITIL, ITSM), centralized policies and procedures and the greening of IT.
- Continue to find ways to improve processes and procedures to provide better service, eliminate waste and redundancies and offer new products and services.
- Search for and secure alternative funding sources (grants, collaborations, vendor support and more) to provide products and services for campus.
- Develop an expanded training program to support IT needs to faculty, staff and students.
- Improve internal and external communications to reflect critical internal change, emerging technology services, opportunities for technological learning and feedback from the community.
- Work collaboratively with units across campus and the K-State Libraries to envision and improve user centered innovative, interactive environments.
- Provide the platform for innovative, state-of-the-art educational technologies that support teaching, learning, research, technology transfer, public service and other outreach efforts.
- Research and dream digital products and technology investments that are cost effective, user driven, and tech intelligent.