Ticket information

Ticket exchanges and refunds

Subscribers may upgrade their tickets by paying the difference in price (service charges plus tax apply). To exchange tickets, the original ticket purchaser must contact the McCain ticket services office at least two business days before the performance. Tickets to past shows cannot be exchanged or refunded. Exchanges and upgrades are subject to availability. Due to the nature of the performing arts, all artists, programs and dates are subject to change.

Ticket fees

Ticket fees help defray hardware, software and human resource costs required to provide a high level of customer service. McCain employs the latest technology to ensure transactions are safe and secure.

Ticket fees and sales tax are not included in the price of the ticket. Tickets purchased for any performance at McCain Auditorium will be assessed a $4 plus tax per ticket facility surcharge. Tickets purchased online will be assessed a $5 plus tax internet handling fee per ticket in addition to the facility surcharge. Patrons requesting to receive their single ticket orders via mail will be charged a $3 plus tax mail fee per order in addition to any facility surcharge fees or handling fees.

Single or season tickets bought in person or by mail via the subscription form will not be charged a handling fee per ticket but will still be charged the facility surcharge plus sales tax per ticket. Sales tax will be charged in addition to the ticket price and the associated fees. Handling fees and facility surcharge fees are nonrefundable.

Lost tickets

If tickets are misplaced, the McCain ticket services office will issue replacement tickets for $2 plus tax per ticket. This fee is waived for Friends of McCain members at the Contributor — $100 — level or higher. When picking up tickets, patrons will be asked to supply a valid ID, and the ID must match the name under which the tickets were ordered. Please be aware that McCain cannot release tickets to anyone whose name is not listed on the order. Tickets are nontransferable.

Will Call

If you have been notified that your tickets are at will call, go to the ticket office during normal ticket office hours, or look for the will call sign at the ticket office before show time.