GENERAL POLICIES 

Security
Patrons are not allowed to bring large bags or backpacks into the seating area. Ushers will ask patrons to leave such items in their vehicles or in the coat rooms. All bags are subject to search.

Electronic Courtesy
Cameras and recording devices of any type are not permitted at any of the McCain Performance Series events. Please remember to turn off all pagers, electronic watch alarms and cellular phones before entering the theatre.

Audio/Visual Enhancement
FM listening assistance devices are available. Please contact the McCain Office at least 48 hours prior to the event at 785-532-6425. Patrons who use a TDD may contact the Box Office through the Kansas Relay Center at 1-800-776-3777 at least one month prior to the performance. Large print programs are available if the request is made at least one week prior to the performance. Sign language interpretation is available with one month advance notice. Please call 785-532-6425 for more information.

Accessible Seating
Wheelchair accessible seating is available with companion seating nearby. Inform the Box Office of special seating needs when ordering.

Doors and Late Seating
Doors generally open 30 minutes prior to the performance start time. All events start promptly at the time listed on the ticket. Latecomers will be seated at the first appropriate pause in the program or at intermission, as determined by house staff.

Children and Content
As a courtesy to our patrons, we ask that children under the age of six not be brought to performances, except for those designated as “Recommended for the entire family.” Refer the icon at the bottom of the event text for our family friendly shows. Children brought to other shows should be able to sit quietly throughout the performance. Infants on laps are only permitted at performances designated as “Recommended for the entire family.” All children, regardless of age, are required to have a ticket, including infants on laps.

Our staff can answer questions you may have about the age-appropriateness or content of a show. However, you must be ultimately responsible for determining whether a show’s content is appropriate for you or your family.

Canceled Performances
If a performance is canceled, return your tickets to the McCain Box Office for a full refund or exchange toward another McCain Performance Series event. You may also turn in your ticket for a tax-deductible contribution to the Friends of McCain Annual Campaign. Refunds are made only for canceled performances. Refunds will not be issued if McCain schedules a show as a replacement.