Ticket exchanges and refunds
Subscribers may exchange tickets for those of equal or lesser value for a $2 plus sales tax service charge for each ticket exchanged (waived for Friends of McCain members at the Contributor level or higher). Subscribers may also upgrade their tickets by paying the difference in price (service charges apply).
To exchange tickets, present them to the McCain box office at least two business days before the performance. Exchanges and upgrades are subject to availability. Due to the nature of the performing arts, all artists, programs and dates are subject to change. Tickets are non-refundable, except in the case of a canceled performance.
Canceled or rescheduled performances
If a performance is canceled, return your tickets to the McCain box office to exchange toward another McCain Performance Series event. Refunds are made only for canceled performances.
If the exact same show is moved to a different date due to circumstances beyond the venue's control, ticket holders can use their current tickets for the new date, or ticket holders may exchange their tickets to another show in the same season without paying the exchange fee. Ticket holder is responsible for paying any difference in price.
Refunds will not be issued if McCain schedules a different show as a replacement on the same evening or if the same show is scheduled for another date. Due to the nature of the performing arts, all artists, programs and dates are subject to change. Tickets are non-refundable, except in the case of a canceled performance.
Ticket fees help defray hardware, software and human resource costs required to provide a high level of customer service. The latest technology is employed to ensure transactions are safe and secure. Ticket fees and sales tax are not included in the price of the ticket. Patrons see exactly what they are purchasing with ticket prices, fees and sales tax clearly delineated on receipts as three separate items.
Tickets purchased for the McCain Performance Series will be assessed a $2 per ticket facility surcharge. Tickets bought by telephone will be assessed a $1.50 plus tax transaction fee per ticket in addition to the facility surcharge. Tickets purchased over the Internet will be assessed a $3 transaction fee per ticket in addition to the facility surcharge plus sales tax.
Single tickets bought in person or by mail via the order form will not be charged a transaction fee per ticket but will still be charged the per ticket facility surcharge. Sales tax will be charged in addition to the ticket price and the associated fees. Patrons requesting their single ticket orders be mailed to them will be charged $3 plus tax per order in addition to any facility surcharge fees or transaction fees.
If tickets are misplaced, the McCain box office will issue replacement tickets for $2 plus tax per ticket. This fee is waived for Friends of McCain members at the Contributor Level or higher.