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Kansas State University

IT Help Desk
Kansas State University
214 Hale Library
Manhattan, KS 66506
785-532-7722
800-865-6143 (toll-free)
helpdesk@k-state.edu
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Forwarding K-State e-mail

About this service

E-mail forwarding is available for Inboxes on K-State's central e-mail system. All K-Staters have the option to set their mailbox to route messages to other e-mail service providers. This service is useful for those leaving K-State, including graduating students and faculty on sabbatical.

The university strongly recommends that current students and employees not forward their e-mail to other addresses.E-mail is considered a formal university communication with students and employees, who are expected to check their e-mail on a frequent and consistent basis in order to stay current with university and/or faculty-student related communications -- including deadlines, security notices, availability of campus services, etc.

The official e-mail for any K-Stater is their eID@ksu.edu or eID@k-state.edu address. If faculty, staff, or students choose to forward their e-mail to another address (AOL, Hotmail, Gmail, departmental server, etc.), their primary campus e-mail address remains the official destination for official university correspondence. See these university policies:

How to set e-mail forwarding

  1. Go to the eProfile page and sign in with your K-State eID and password.
  2. Under E-mail Forwarding, click the Set up e-mail forwarding link.
  3. In the E-mail Address box, type the e-mail address where you want your mail to be sent. If you choose the option to keep a copy in your @k-state.edu mailbox, you will need to periodically check and clean out your K-State Inbox and mail folders.
  4. Click the Add Forward button.

Your e-mail will automatically begin forwarding within 15 minutes to the address specified. The form can be used at any time to cancel or change your mail-forwarding settings.

This mail-forwarding service is not available for messages that bypass the central e-mail system. For example, e-mail sent directly to departmental mail servers (user@DEPT.ksu.edu) cannot use central e-mail forwarding.

Forwarding has risks

Be aware that K-State cannot guarantee mail forwarded to another address will actually be delivered. E-mail routed to other sites can be lost or returned ("bounced") for many reasons, including:

  • A full mailbox at the destination site
  • Others' mail filters that mistakenly reject K-State e-mail
  • Technical problems at the destination site

Related K-State procedures

K-State will remove e-mail forwarding privileges on an Inbox when mail is bounced back three times from the forwarded destination and marked as spam.

An example of how e-mail is bounced

  1. Your eID is set to forward mail to a non-K-State account.
  2. On that account, you receive some e-mail forwarded through K-State and mark it as spam.
  3. That mail provider reports to K-State that it is receiving spam from your K-State account.So it blocks ALL e-mail from K-State addresses.
  4. K-State's e-mail staff contacts you to ask you to fix this yourself by adjusting your spam-filtering and tagging options.
  5. The third time the mail provider reports it is receiving spam from your K-State account, your e-mail forwarding will be turned off.