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iSIS Outage and Recovery

This Web page provides information on the recent iSIS outage and recovery efforts.

What happened?

Around noon, Tuesday, July 15, iSIS experienced a disk error which resulted in a complete system outage. The failure was not the result of a security breach. iSIS data remains secure. iSIS data entered before 11:46 p.m., Thursday, July 10, has been restored from a backup. Nearly all transactions since July 10 have been recreated.

Who may be affected?

Students, faculty and staff who made a change in iSIS from Thursday, July 10, through Tuesday, July 15.

What should I do?

Students, faculty and staff are strongly encouraged to verify the accuracy of information in iSIS, especially if you made a change in the system between Thursday, July 10, and Tuesday, July 15. These Web pages offer suggestions on what to do:

Current status

All student, faculty and staff self-service functions are available.  Virtually all iSIS transactions have been recreated since July 10, the system restore date.

Event timeline

Tuesday, July 15: Within minutes of the outage notices were posted to the IT Status page and to social media outlets, and emails were sent to key stakeholders. System restoration efforts began immediately. It took nearly 24 hours for ITS to restore the system from backup data, however some of the backup data was corrupted. The system was successfully restored from a backup taken the evening of July 10.

Wednesday, July 16: A data recovery plan was developed and implemented with assistance from key administrative stakeholders.  A comprehensive communications plan was developed and implemented in consultation with Information Technology Services and the Division of Communications leadership. This webpage was also published to keep the campus community informed.

Thursday, July 17: iSIS access was granted to a limited number of administrative users so they could begin to recreate as many transactions as possible. 

Sunday, July 20: New web pages were published to provide students, parents, faculty and staff with guidance on what information to verify in iSIS. 

Monday, July 21: iSIS re-opened for university-wide access.  All faculty, staff, and student self-service functions were available, with the exception of student financial aid.  The due date for student bills for the month of June was extended to 3 p.m. Tuesday, July 22.

Tuesday, July 22: The remaining financial aid transactions were recreated and financial aid self-service was opened shortly after 5 p.m.

Wednesday, July 23: Student bills for the month of July were available to students and reflected the most current financial aid awards.

Information Technology Services apologizes for the outage and appreciates the patience and support of the campus community as we worked to restore iSIS to the fullest extent possible. Additional actions are being taken to prevent the same issue in the future.

Contact the IT Help Desk for further information at 785-532-7722, 800-865-6143 or helpdesk@k-state.edu.