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Human Capital Services

Achieving Customer Service Excellence

Course Code:  WTD167

Course Name:  Achieving Customer Service Excellence

Prerequisite:  None

Department:  Human Capital Services

Length of Session:  1.5 Hours

Audience:  All Employees

Session Description:  Customer service is an important component of any employee’s job.  This training session provides participants a unique opportunity to identify who your guests are and why it’s important to think about how employee behaviors and attitudes can impact a customer service situation.

Session Objectives:  As a result of this session, participants will:

  • Determine how to know and understand your guests
  • Identify and define quality standards for your department
  • Establish a common customer service purpose that aligns with what you do
  • Identify important behavioral guidelines
  • Commit to an on-going customer service challenge

Request a Session:  Learning and Development will provide a session of Achieving Customer Service Excellence upon request.  A minimum number of participants may be requested.  Contact Learning and Development at learning-develop-hr@ksu.edu.


You may enroll through HRIS Self-Enrollment to receive immediate confirmation (see the Employee Self Service Learning & Development directions for more information). Or e-mail learning-develop-hr@ksu.edu and include your name, department, employee ID number (required), course title and course date. Enrollment will be confirmed by an e-mail response to the sender.

It is the employee's responsibility to obtain the necessary departmental approvals prior to enrolling.

If you are a person who needs a reasonable accommodation in order to participate in any Learning and Development offering, please contact K-State Learning and Development in advance at 2-1920 or at learning-develop-hr@ksu.edu.