Customer Service Excellence for Student Employees
Course Code: WTD174
Course Name: Customer Service Excellence for Student Employees
Prerequisite: None
Department: Human Capital Services
Length of Session: 1.5 Hours
Audience: Student Employees
Session Description: Customer Service is an important workplace skill, especially for student employees at K-State. This training session is designed specifically for student employees who provide customer service in their job. This session provides students a unique opportunity to discuss customer service and examine their efforts to determine how their attitudes and behaviors can impact any service situation.
This session requires a minimum of 10 participants and can be customized for your department. To learn about options, please send an email to Learning and Development at learning-develop-hr@ksu.edu.
Session Objectives: As a result of this session, participants will:
- Determine how to know and understand your guests
- Identify important behavioral guidelines
- Describe the difference between on-stage and backstage behaviors/conversations
- Commit to an on-going customer service challenge
