Basic Telephone Training
Course Code: WTD002
Course Name: Basic Telephone Training
Department: Human Capital Services
Length of Session: 30 Minutes (online)
Audience: All employees
Session Description: Whether you work the front line in an office, serve as a full-time faculty member or are a part-time student employee, it is important to be positive and professional during all communications when representing K-State. In order to effectively answer the telephone, you must develop communication skills and accuracy, know how to handle difficult calls, and provide excellent customer service.
Session Objectives: As a result of this session, participants will gain information to assist in the following:
- Practice effective communication skills.
- Maintain a professional demeanor during all phone conversations.
- Implement provided strategies to ensure accurate and complete phone messages.
- Demonstrate positive voice inflection during all phone conversations.