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Human Capital Services

Basic Telephone Training

Course Code:  WTD002

Course Name:  Basic Telephone Training

Prerequisite:  None

Department:  Human Capital Services

Length of Session:  30 Minutes (Online)

Audience:  All employees

Session Description:  Whether you work the front line in an office, serve as a full-time faculty member or are a part-time student employee, it is important to be positive and professional during all communications when representing K-State. In order to effectively answer the telephone, you must develop communication skills and accuracy, know how to handle difficult calls, and provide excellent customer service.

Session Objectives:  As a result of this session, participants will gain information to assist in the following:

  • Practice effective communication skills.
  • Maintain a professional demeanor during all phone conversations.
  • Implement provided strategies to ensure accurate and complete phone messages.
  • Demonstrate positive voice inflection during all phone conversations.


This training is currently being updated.  The new version will be released this summer.


You may enroll through HRIS Self-Enrollment to receive immediate confirmation (see the Employee Self Service Learning & Development directions for more information). Or e-mail learning-develop-hr@ksu.edu and include your name, department, employee ID number (required), course title and course date. Enrollment will be confirmed by an e-mail response to the sender.

It is the employee's responsibility to obtain the necessary departmental approvals prior to enrolling.

If you are a person who needs a reasonable accommodation in order to participate in any Learning and Development offering, please contact K-State Learning and Development in advance at 2-1920 or at learning-develop-hr@ksu.edu.