February 4, 2016
Interacting with Difficult Visitors scheduled for Feb. 17
Heather Reed and Laurel Moody from the Office of Student Life will present Interacting with Difficult Visitors, WTD160, from 2:30-4 p.m. Wednesday, Feb. 17, in Room 206 of the K-State Student Union.
Office staff is often the first contact that individuals have with a department. There are times when individuals who come to the office are frustrated and/or angry and lash out. This session will provide de-escalating communication strategies, methods of dealing with a difficult or threatening person, as well as information on dealing with suspicious persons.
This session is intended for frontline office staff. If you have a large staff and would like this presentation for your particular area, please contact Reed or Koch at 785-532-6432.