April 22, 2015
Achieving Customer Service Excellence offered April 24
Achieving Customer Service Excellence, WTD167, will be presented by Shanna Legleiter, director of learning and development, from 10-11:30 a.m. Friday, April 24, in Edwards Hall Commons. Customer service is an important workplace skill regardless of your position at K-State. In this session, participants will:
- Determine how to know and understand your guests.
- Identify and define quality standards for your department.
- Establish a common customer service purpose that aligns with what you do.
- Commit to an ongoing customer service challenge.
To register for this session, you can either sign up through HRIS self-service or send an email to firstname.lastname@example.org. When sending an email, please include your name, employee ID, and the course title.