September 8, 2014
Achieving Customer Service Excellence Sept. 16
Achieving Customer Service Excellence, WTD167, will be presented by Shanna Legleiter, human resources program manager, from 9-10:30 a.m. Tuesday, Sept. 16, in in Room 226 at the K-State Student Union. Customer service is an important workplace skill regardless of your position at K-State. In this session, participants will:
- Determine how to know and understand your guests
- Identify and define quality standards for your department
- Establish a common customer service purpose that aligns with what you do
- Commit to an on-going customer service challenge
To register for this session, you can either sign up through HRIS self-service or send an email to firstname.lastname@example.org. When sending an email, please include your name, employee ID and the course title.