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K-State Today

August 4, 2014



Customer Service Excellence for Student Employees offered this fall

By Learning and Development

Learning and development is offering a new professional development opportunity, Customer Service Excellence for Student Employees, WTD174. This session is specifically designed for student employees who work in customer service on a regular basis. Student employees should get supervisor approval prior to attending these sessions. Participants will:

  • Determine how to know and understand your guests
  • Identify important behavioral guidelines
  • Describe the difference between on-stage and backstage behaviors/conversations
  • Commit to an on-going customer service challenge

Sessions are:

  • 10-11:30 a.m. Tuesday, Aug. 12, in the Salina Welcome Center
  • 10-11:30 a.m. Thursday, Aug. 14, in the Edwards Hall Commons
  • 2-3:30 p.m. Thursday, Sept. 11, in Room 226 of the K-State Student Union
  • 1:30-3 p.m. Tuesday, Oct. 28, in Room 226 of the K-State Student Union
  • 10-11:30 a.m. Wednesday, Nov. 12, in the Edwards Hall Commons

There is no charge to participants, but registration is necessary to ensure adequate seating and materials. Participants my register through HRIS Self_Enrollment or by sending an email to learning-develop-hr@ksu.edu. When sending an email, please include your name, department, employee ID number, course title and the course number. Supervisors also may send an email to register student employees.