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K-State Today

July 22, 2014



K-State Research and Extension, information technology services reorganization update

By Joe Lear

Integration of the K-State Research and Extension, or KSRE, technology staff with information technology services is continuing this week with the moves of Gerry Snyder, Neal Wollenberg and Heath Yates.

Snyder, instructional technologist, will move to 137 Foundation Center. His number will remain the same, 785-532-1179. Snyder will work with the academic services group in the office of mediated education. He will still be responsible for scheduling and managing the Adobe Connect service for Web conferencing and working with streaming media.

Wollenberg, Web developer, will move to the office of mediated education and will be in 146 Foundation Center. His number will remain the same, 785-532-1147. Wollenberg will still assist with the KSRE content management system and other Web applications. He also is working as part of a team to develop a strategy to migrate KSRE websites to the K-State content management system. 

Yates, systems programmer, will move to the office of mediated education and will be in 139 Foundation Center. His number will remain the same, 785-532-1169. Yates will continue providing support for KSRE Web applications. 

On Aug. 4, Larry Havenstein will move to enterprise server technologies as part of the Windows engineering team. Havenstein will be in 14 Hale Library and his number will remain the same, 785-532-1170. Havenstein will continue to provide server support and assist with account and listserv management. As part of the integration, we will move our account management to use the central campus active directory for authentication of K-State Research and Extension resources. In 2015, we will begin to move servers from our data center in Umberger to the data center in Hale Library. This will allow the campus operation center to monitor and manage our systems more efficiently and effectively.  

Poongothai Ammaiappan, systems programmer, will move Aug. 4 to the office of mediated education. Her office will be in 139 Foundation Center and her number will remain the same, 785-532-1168. Ammaiappan will continue to provide support for the K-State Research and Extension Web applications along with Yates. They will work with faculty and staff and the office of mediated education to find ways to provide more efficient support and service for KSRE Web applications. 

Plans are underway to migrate K-State Research and Extension tech support to the Information Technology Assistance Center, IT Help Desk and client services. We plan to complete the move during the week of Aug. 18. We will keep you informed by way of the K-State Research and Extension's Tuesday Letter, K-State Today and the ITS reorganization FAQ page as we finalize these plans.

David Dunn, Gary Kepka and Steve Spencer will remain as computer support for the counties, districts, research centers, area offices and farm management centers that they have always supported. Kepka will move to 214 Hale Library and his number will remain the same, 785-532-1177.  

For support calls, call the Help Desk at 785-532-7722 or toll free at 800-865-6143. You can also email helpdesk@k-state.edu. You still will be able to call 785-532-6270 or email ksresupport@k-state.edu. Once the move is complete the 785-532-6270 number and K-State Research and Extension support email will be forwarded to the IT Help Desk.

After Aug 18, if you are coming to campus and need assistance with a mobile device or bringing a computer to be repaired, please go to 214 Hale to the IT Help Desk. We suggest that you contact the IT Help Desk prior to bringing a device in for service so that we can attempt to resolve the issue and eliminate the need to bring the computer in for service.