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K-State Today

January 21, 2014



Interacting with difficult visitors session scheduled for Jan. 23

By Shanna Legleiter

Heather Reed and Laurel Koch from the office of student life will present Interacting with Difficult Visitors (WTD160) from 1:30-3 p.m. Thursday, Jan. 23, in Room 227 of the K-State Student Union.

Office staff is often the first contact that individuals have with a department. There are times when individuals who come to the office are frustrated and/or angry and lash out.  This session will provide de-escalating communication strategies, methods of dealing with a difficult or threatening person, as well as information on dealing with suspicious persons.

This session is intended for frontline office staff. If you have a large staff and would like this presentation for this particular area, please contact Reed or Koch at 785-532-6432.

You may enroll by one of two ways:

1. HRIS Self Enrollment or

2. Email training@k-state.edu. Include your name, employee ID number, course title and session number.

 

Through HRIS Self Enrollment, or

 

Email training@k-state.edu. Please include your name, employee ID number, course title and session number.

 

 

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