Kansas State University considers an emergency to be any circumstance that poses a genuine risk to, or that has already disturbed, the safety and well-being of program participants.
In the event of an emergency or crisis situation, the student should contact the Kansas State University Study Abroad Office and the appropriate on-site authorities.
U.S. Embassies and Consulates: http://www.usembassy.gov/
- From the U.S. & Canada 1-888-407-4747
- From Overseas +1-202-501-4444
International "911" emergency numbers: http://www.sccfd.org/travel.html
Kansas State University Study Abroad Office
In the case of a true emergency, please call:
|Study Abroad Office|
During business hours (M-F, 8am - 6pm)
|24-hour emergency line|
During non-business hours
In the case of a minor emergency or inconvenience, please call the Study Abroad Office at 1-785-532-5990 or email firstname.lastname@example.org.
FrontierMEDEX Emergency Response Center
(International health insurance and emergency response provider for the KSU Study Abroad Office.)
Collect Call from Outside of the US: +1-410-453-6330
For assistance or to file a claim with the FrontierMEDEX, contact the Emergency Response Center at 1-410-453-6330 or email@example.com. Information to have ready: ID number on the insurance card, name of the individual, date of birth, current location, and medical issue. Additional basic information may be requested during the call.
FrontierMEDEX Study Abroad Insurance
All Kansas State University students participating on a study abroad program are required to have international health insurance that offers Worldwide Travel Assistance.
Many students who participate on Kansas State University Study Abroad Programs will have international health insurance through FrontierMEDEX.
More information about the international health insurance can be reviewed here.
Calling FrontierMEDEX from Abroad
TOLL-FREE ACCESS - The numbers below must be dialed from within the country.
If your location is not listed or the call will not go through, call the 24-hour FrontierMEDEX Emergency Response Center COLLECT 1-410-453-6330.
Australia and Tasmania
China (northern regions)
108888 (pause for tone) 800-527-0218
China (southern regions)
10811 (pause for tone) 800-527-0218
Egypt (inside Cairo)
2-510-0200 (pause for tone) 877-569-4151
Egypt (outside of Cairo)
022-510-0200 (pause for tone) 877-569-4151
France and Monaco
0800 1 811401
Italy, Vatican City and San Marino *
Republic of Ireland (Eire)
Republic of South Africa
Spain and Majorca
Switzerland and Liechtenstein
UK & N. Ireland, Isle of Jersey and Isle of Man
United States, Canada, Puerto Rico,
* - PLEASE NOTE:
o The toll-free for Israel line is not available from payphones and there is a local access charge.
o The toll-free for Italy, Vatican City and San Marino number has a local charge for access.
o The toll-free for Japan is only available from touchtone phones (including payphones) equipped for International
o If dialing the toll-free access number for Mexico from a payphone, the payphone must be a La Datel payphone.
To call from the U.S. to another country (except Canada), dial 011 – Country Code – area code – phone number.
To find any country code or area code and time zone, visit www.countrycallingcodes.com