Policy Regarding Student Complaints

Kansas State University is committed to resolving student complaints in a timely and effective manner.  Student grievances can be addressed in a variety of ways at the University, and the Office of Student Life is committed to assisting students in determining the most appropriate policy and procedure to address grievances.  If a student has a significant complaint or grievance that cannot be addressed within another established university policy, students may choose to file a formal complaint with the Director of the Office of Student Life.  This complaint process is not an appeal to re-examine a decision made through a University grievance or academic policy, nor does it serve as a replacement for another defined university grievance process. 

Any currently enrolled student or a person recently enrolled in the previous two semester of an academic year may submit a formal complaint that meets the above criteria.  Formal complaints should be submitted in writing to the Director of the Office of Student Life, and include specific information about the concern, measures the student has already taken to address the concern, and any resolution sought.  The Director of the Office of Student Life will determine the best process to investigate and address each complaint.

In addition, the University has an obligation to track and log significant student complaints as required by federal regulations and the Higher Learning Commission of the North Central Colleges and Schools.  This log does not include concerns reported to other individuals and concerns for which other processes exist.  The Kansas State University Office of Student Life will log complaints that are made formally in writing, signed by a student, and addressed to and submitted to the Director of the Office of Student Life, 102 Holton Hall, Manhattan, KS 66506.  

Kansas State University does not tolerate retaliation against individuals who file a complaint or who cooperate in the investigation of such complaints.